Farah Saeed-Khan

Workflow Manager/Team Leader
Home Office
2010 to Present
I work as a team leader in the Judicial Review Team for 11 members of staff, My main duties are to overall manage the team but I also have to make sure I deal with all incoming work and allocate it accordingly so it is dealt with in accordance to deadlines. I also manage the workflow spreadsheets and keep accurate records of team statistics. My role involves keeping morale high in a very high pressured environment as we liaise with Treasury Solicitors and make decisions on Foreign National Prisoners and provide instructions on how to proceed with each case. I also
manage all yearly appraisals and co-ordinate team building and morale boosting exercises. This is a responsible position that requires constant awareness of the legal situation and the ability to respond to these changes in a timely fashion. My role
involves a substantial amount of delegating and chairing meeting with my team and external stakeholders, good communication is key to my role. Future planning is a high priority in terms of predicting peak periods in courts and adjusting staffing levels
accordingly

Executive Officer
Home Office
May 07 - April 2010
Here I worked in the Asylum Department as an Executive Officer dealing with Asylum claims and making decisions on individual cases. This job mostly involves casework and case management. My daily tasks involve making decisions such as Refusal or Grant.
This involves drafting refusal letters and completing the administrative work on file before sending the files of to the next location. Each case has a different time scale depending on how complex or simple the case is. My duties also involve calling applicants in for an interview if further information is needed to reach a decision. I am also involved in the interview process of applicants; this is required when there is not enough information on file therefore an interview needs to be conducted in order to reach a decision. This post involves working under tight deadlines and concluding backlog cases. I was also temporarily managing the team at times dealing with incoming and outgoing work and daily team building and productivity of the team.

Administrative Officer
Home Office

Here I worked as a Court Collator for the Imminent Release Team within the Home Office. My job as a Court Collator carried the following responsibilities: liaising with
Courts and Prisons on a daily basis to obtain foreign national prisoners police records, this is done so that we can determine whether to release the prisoners or detain them based on past criminal convictions. I was also responsible for requesting
Judge's Sentencing Remarks that provide a summary of the offence in court and MG5 Police Reports that are made by individual police stations when an arrest is made. This forms part of the Caseworkers decision to determine whether the individual can be removed. I worked as part of a busy team providing technical/admin
support to the Senior Caseworkers. This includes providing word processing support, which involves the typing of reports, minutes, letters and memos, maintaining the filing system both hard-copy and electronically; photocopying, scanning and faxing of material and ordering of stationery items; answering telephones; recording of messages and responding to urgent problems received by telephone, fax or email, as appropriate; raising purchase orders and spreadsheet and database maintenance. This position taught me how to work well under pressure.

Assistant Team Manager
Simply Switch

I was working for a company called Simply Energy as a Assistant Team Manager, my job role was to coach, manage & support a team of 17 Tele Sales Advisors dealing with customers wishing to get competitive quotes on their energy suppliers and providing an easy and fast process of switching over. My duties as this position also include deliver coaching, feedback & regular one to one's.

Responsibility:
• Dealing with telephone inquires
• Recording and dealing with issues such as late arrival, absence from work and sickness levels
• Lead & motivate the team to ensure the team works effectively
• Focusing on development, training & continually improving output
• Running reports daily & general administration as required
• Consistent communication with other Team Leaders & Customer Service Managers to ensure the smooth running of the department
• Set targets to ensure productivity is maintained
• Evaluating performance
• Developing strong relationships with my team of 18 people to achieve continued loyalty and high standards
• Responsible for all aspects of the team performance
• Dealing with recruitment and training of new staff including interviewing, monitoring & 1-2-1 appraisals

Para-Legal/Clerk
Azam and Co. Solicitors
March. 05- Jul. 05
My duties involved working in a busy Solicitors firm in Central London. I mainly worked as a legal clerk in court, this involved helping the barristers and solicitors conduct the case and also interviewing clients in prison cells. When working in the office my duties involved filing, faxing answering the telephone and helping the solicitors create new files and letters. Working within a solicitors firm helped me get an insight into the role and worked involved being a solicitor