Faraz Sikandar

Currently serving as an Executive in the Recovery Section, Customer Relations Department at Sui Southern Gas Company Limited. Possessing 13+ years of extensive experience in administration and operational support, with strong expertise in Oracle-based systems and a solid command of Microsoft Office applications. Skilled in managing administrative processes, data management, customer-related operations, reporting, documentation, and coordination across departments. Recognized for attention to detail, organizational abilities, and a commitment to achieving organizational objectives efficiently.

Key Skills
•Administrative Management
•Recovery & Customer Relations Operations
•Oracle Software Proficiency
•Microsoft Office Suite (Excel, Word, PowerPoint)
•Data Management & Reporting
•Documentation & Record Keeping
•Interdepartmental Coordination
•Problem Solving & Communication Skills

• Managed day-to-day recovery tasks and administrative operations within the Customer
Relations Department.
• Utilized Oracle CC&B and Oracle ERP systems efficiently to monitor, track, and update
billing and recovery records.
• Liaised with customers regarding outstanding recovery issues, ensuring professional conflict
resolution and maintaining strong client relations.
• Prepared detailed reconciliation statements, compliance documentation, and periodic
progress reports for regional management.

• Executed comprehensive administrative and clerical support functions across departmental
teams.
• Maintained physical and digital filing systems, documentation accuracy, and high-speed data
entry procedures.
• Handled internal and external business correspondence, drafting professional emails, letters,
and memos.
• Assisted in coordinating office logistics, managing schedules, and facilitating smooth
workplace operations.