Customer Service Representative
M INTERNET & TRAVELS
Total years of experience :15 years, 9 Months
• Manage the Public Works Operations Department including care and control of our computer software, overseeing regulation certification and compliance and oversight of our customer service functions.
• Handling the customer through my knowledge, skills with a very systematic way
• To provide best service to the customer giving satisfaction
• To maintain high quality C.Q ( CALL QUALITY )
• To maintain daily sale and achieve monthly sales targets.
• Explain to the client about our services with good behavior
• Retain to the client for achieve to sales targets.
• Fill up Every kind of Online Form over The Internet
• Provide Every Kind of data Available over the Internet to The Customers
• Online payment transaction through net banking or credit or debit card
• Making every kind of Online E- Ticket, like Air, Railway, Bus, Movies and many more.
• Working knowledge on every search engine like Google, Yahoo, Rediff and many more.
• Analyze detail systems factors, including input and output requirements, information flow, requirements, and reliability characteristics.
• Prepare and updated documentation for current and future requirements.
• Maintain and upgrade all equipment including computer terminals, scales, safes, and scanners.
• Mastered effective daily use of Microsoft Office products for record keeping and retention principles.
• B.com. (Hons), Lucknow University, Luchnow in 2008.
