Airport Representative
SBG
Total years of experience :9 years, 3 Months
King AbdulAziz international Airport ( Terminal 1) in Jeddah
Supervisor for all terminal
GACA: Drowning guide lines for SGS and Saudi stuff
Making sure all GACA rules and conditions are applied in the terminal by other gov. sectors
And Daily reporting to supervisors and TDM
Also Ensures pax safety and security and Reporting to terminal operation control center
lead and mange the team to Organize and control the pilgrims . Its new project at King Abdul-Aziz Airport in Al-Hajj .
Manage the team to achieve the best work rules. And achieve best service level for customer's care . also responsible for agents timesheet and did daily reports for the performance also adherence and call reason and quality. And meet with my team to discuss the all points to make way for how to achieve the company goals.
: Manage the company account and solve all the issue in the account. Also I find best solutions to manage the accounts with customers by email and calls and meeting. And handling the cases that coming from the high management (CEO) . Also do reporting to the CEO.
Shift Leader for the Large and Small companies: Mange & training the team for Business Dep. In all Kingdome and Responsible about the service level in all Mobily. We give the customer high level with the services and manage the customer account with to kind of the two Department the Large and Small companies, And give supporting for all agent. Also I response for the new departments (Social Media) services & Welcomes call team. Also I get Certificate of Appreciation for the best employee.
Acting Supervisor: Mange and support the team and the department and the customer account, also responsible for the services level for the customer. And solve all the issue with customer with the high level service. also I care about my team need or request or support for example : the duty and Annuls and Sick leave & Tardy and Quality and Average handling time …, and follow up the customer issue with anther departments to solved in the best way and good time and do reporting for the team performance.
العمل لدى مجموعه النشاط الجامعي