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تم إلغاء حظر المستخدم بنجاح
فرحان على, Administrative Executive / HR Coordinator

فرحان على

Administrative Executive / HR Coordinator·Ali Alghanim & Sons

الكويت

بكالوريوس, Bachelor of Business Administration.

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 6 أشهر

Administrative Executive / HR Coordinator

نوفمبر 2024 - حتى الآن

Ali Alghanim & Sons

الكويت، الكويت

نوفمبر 2024 - حتى الآن

• Maintaing records and submitting applications to HR for employee annual vacation and return
documentation.
• Assisting employees with Iqama-related matters including submission of residency documents and
following up with Admin.
• Recording and submitting employee attendance, sick leaves, and absences to HR on schedule.
• Handling HR administrative tasks including hiring documentation, promotions, transfers, reviews,
terminations, and final clearance procedures.
• Addressing employee grievances and helping implement disciplinary measures in coordination with HR.
• Managing office stationery inventory and ensuring stock availability with minimal wastage.
• Creating and maintaining confidential filing systems for company documentation.
• Executing cashier responsibilities, including processing transactions (cash, credit, vouchers) and handling
customer service queries.
• Handling payment collections, ensure pricing accuracy, and providing receipts to customers.
• Managing local and international supplier communication for kitchen and built-in products via email.
• Initiating purchase requests and creating proforma/commercial invoices and quotations.
• Processing LC forms, TT forms, and online payment transfers to international suppliers.
• Overseeing returns from customers and ensureing item intake by the warehouse.

مجال الشركة:
البيع بالتجزئة وبالجملة

Administrative Assistant

يناير 2021 - أكتوبر 2024

Bukhamseen Group Holding (AlArabia.com),

الكويت، الكويت

يناير 2021 - أكتوبر 2024

• Led daily office operations for a busy corporate department, ensuring streamlined workflows and timely
task completion.
• Supervised support staff, delegated assignments, and monitored results to enhance team efficiency.
• Developed and maintained efficient filing systems, documentation protocols, and digital archives to
optimize record access and compliance.
• Coordinated with internal departments to ensure timely processing of vehicle inspections, customer
feedback, and follow-ups.
• Conducted damage assessments on vehicles, recorded reports, and maintained an accurate database of
service records.
• Analyzed traffic police reports and managed fine resolutions related to customer cases.
• Handled scheduling for technical staff, tracked assignments, and optimized calendar management.
• Managed payments and processed required documentation in coordination with the finance department.
• Initiated process improvements to increase administrative efficiency and customer satisfaction.
• Acted as a liaison between clients and internal teams to resolve queries, escalate issues, and provide
seamless service.

مجال الشركة:
العقارات

Customer Complaint Administrator

يناير 2019 - يناير 2021

Majid Al Futtaim

شرق، الكويت

يناير 2019 - يناير 2021

• Managed end-to-end complaint handling in line with company protocols and service recovery strategies.
• Delivered prompt, empathetic responses to customer inquiries, ensuring satisfactory resolution.
• Coordinated with internal teams to investigate issues and provide actionable feedback to customers.
• Maintained detailed logs of customer interactions and escalated unresolved issues when necessary.
• Contributed to product/service improvement initiatives by sharing recurring issues and customer insights.

مجال الشركة:
البيع بالتجزئة وبالجملة

Customer Support Agent

يناير 2017 - يناير 2019

Ooredoo Telecom,

شرق، الكويت

يناير 2017 - يناير 2019

• Handled high volumes of inbound calls, delivering excellent service and exceeding call center KPIs.
• Built lasting relationships with clients through consistent follow-up and proactive communication.
• Resolved technical and service-related queries efficiently using internal CRM tools.
• Documented interactions and flagged recurring issues for process enhancement.
• Supported sales targets by upselling services and cross-promoting offers aligned with customer needs.

مجال الشركة:
الاتصالات والشبكات

التعليم

Jaipur National University

يناير 2024

يناير 2024

بكالوريوس، Bachelor of Business Administration.

الكويت

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

Jaipur National University

أكتوبر 2023

أكتوبر 2023

بكالوريوس، Administration And Business Administration

الكويت

Sree Narayana Institute of Science & Management

مارس 2017

مارس 2017

الثانوية العامة أو ما يعادلها، Middle And Secondary Education

الكويت

Indian Public School – High School

يناير 2013

يناير 2013

الثانوية العامة أو ما يعادلها، Primary Education

الكويت

Skills

Siebel EAI
Expert
Siebel EAI
Expert
Bodybuilding
Expert
Bodybuilding
Expert
Sales
Expert
Sales
Expert
Call Center
Expert
Call Center
Expert
Computer Repair
Expert
Computer Repair
Expert
ADMINISTRATIVE FUNCTIONS
Expert
ADMINISTRATIVE FUNCTIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OFFICE ADMINISTRATION
Expert
OFFICE ADMINISTRATION
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
RECORD KEEPING
Expert
RECORD KEEPING
Expert
ADAPTABILITY
Expert
ADAPTABILITY
Expert
Siebel EAI
Expert
Siebel EAI
Expert
Bodybuilding
Expert
Bodybuilding
Expert
Sales
Expert
Sales
Expert
Call Center
Expert
Call Center
Expert
Computer Repair
Expert
Computer Repair
Expert

التدريب و الشهادات

الشهادات
Enterprise Resource Planning (ERP) Systems, MS Office Suite (Excel