فرحان على

• Maintaing records and submitting applications to HR for employee annual vacation and return
documentation.
• Assisting employees with Iqama-related matters including submission of residency documents and
following up with Admin.
• Recording and submitting employee attendance, sick leaves, and absences to HR on schedule.
• Handling HR administrative tasks including hiring documentation, promotions, transfers, reviews,
terminations, and final clearance procedures.
• Addressing employee grievances and helping implement disciplinary measures in coordination with HR.
• Managing office stationery inventory and ensuring stock availability with minimal wastage.
• Creating and maintaining confidential filing systems for company documentation.
• Executing cashier responsibilities, including processing transactions (cash, credit, vouchers) and handling
customer service queries.
• Handling payment collections, ensure pricing accuracy, and providing receipts to customers.
• Managing local and international supplier communication for kitchen and built-in products via email.
• Initiating purchase requests and creating proforma/commercial invoices and quotations.
• Processing LC forms, TT forms, and online payment transfers to international suppliers.
• Overseeing returns from customers and ensureing item intake by the warehouse.

• Led daily office operations for a busy corporate department, ensuring streamlined workflows and timely
task completion.
• Supervised support staff, delegated assignments, and monitored results to enhance team efficiency.
• Developed and maintained efficient filing systems, documentation protocols, and digital archives to
optimize record access and compliance.
• Coordinated with internal departments to ensure timely processing of vehicle inspections, customer
feedback, and follow-ups.
• Conducted damage assessments on vehicles, recorded reports, and maintained an accurate database of
service records.
• Analyzed traffic police reports and managed fine resolutions related to customer cases.
• Handled scheduling for technical staff, tracked assignments, and optimized calendar management.
• Managed payments and processed required documentation in coordination with the finance department.
• Initiated process improvements to increase administrative efficiency and customer satisfaction.
• Acted as a liaison between clients and internal teams to resolve queries, escalate issues, and provide
seamless service.

• Managed end-to-end complaint handling in line with company protocols and service recovery strategies.
• Delivered prompt, empathetic responses to customer inquiries, ensuring satisfactory resolution.
• Coordinated with internal teams to investigate issues and provide actionable feedback to customers.
• Maintained detailed logs of customer interactions and escalated unresolved issues when necessary.
• Contributed to product/service improvement initiatives by sharing recurring issues and customer insights.

• Handled high volumes of inbound calls, delivering excellent service and exceeding call center KPIs.
• Built lasting relationships with clients through consistent follow-up and proactive communication.
• Resolved technical and service-related queries efficiently using internal CRM tools.
• Documented interactions and flagged recurring issues for process enhancement.
• Supported sales targets by upselling services and cross-promoting offers aligned with customer needs.