فرحان عارف

• Receive each Guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed Guest expectations
• Maintain an up to date knowledge of the Hotel and local services
• Maintain an awareness of Guest profile through the Opera Guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for Guests and Management as per the required standard
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect
and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• In additional work in CID system.
Company Industry: Hospitality/Tourism/Travel
Department: Front Office
March 2013 - Present
• Receive each Guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed Guest expectations
• Maintain an up to date knowledge of the Hotel and local services
• Maintain an awareness of Guest profile through the Opera Guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for Guests and Management as per the required standard
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect
and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• In additional work in CID system.

• Present a professional, welcoming first contact for all clients, funders, vendors, board members and staff, by phone, in
person, and email.
• Responsibility for development & implementation of efficient office systems
• Responsible for keeping office equipment maintained
• Responsible for organizational functions and general meeting support: including arranging contracts, follow up calls,
schedules, copying and faxing.
• Responsible for incoming and outgoing mail, shipping and receiving.