System Administrator
Pakistan International Airline (Contact Center) Bhealf of TERADATA
Total years of experience :17 years, 4 Months
Farhan is an System Administrator working with PIA Contact Center (Behalf of TeraData), for around 1 years.
Managing, Troubleshooting & Day-to-Day Operational Support of AVAYA Contact Center Infrastructure.
Technical Report Directly to the IT Contact Center (PIA) + TeraData Department.
Managing Telecom Contact Center Solution GENESYS Customer Interaction Management (CIM) Platform.
Managing Transmission System PRIs’ (In/Outbound) & Coordination PTCL, PIA IT Department, Leading Cellular Service Providers & Internationally at New York Office with AT&T.
Managing to WordNet & NICE Contact Center Voice Recorder.
Managing Enterprise Antivirus System Kaspersky 2011, with their policies.
Ensure Connectivity Pakistan International Airlines Reservation System “Sabre”.
Managing To Call Center Reports Using Avaya CMS & SMS Server.
Experience in Avaya Site Administration, IP Network Browser, PRTG Network Monitor etc.
Managing H- Mail Server Handling All Most 250 User’s.
Responsible to Execute All Backup Operations (Databases, Call recordings, ).
Coordination with Vendors for Support of Different Application/hardware Center Related Issues.
Responsible For Visiting User Sites to Resolve Problems in Case Need Arises.
Ensure Appropriate User Notification of Preservation Requirements & Effects on System Accessibility.
Making & Deploying SOP's & System Documentation for Contact Center IT Infrastructure & Maintaining Parameters Including Inventory & Resource Planning.
Client side support for application and hardware.
Managing domain user and profiles.
Providing support of email server.
Providing application server and support for the employees.
Maintaining inventory and records.
Primary daily responsibilities include all Service Delivery and Technical Support/Troubleshooting responsibilities 24x7, 365 days per year. This consists of firsthand responsibility for all new customers testing and service implementation; as well as firsthand involvement and ownership of all technical support escalations
Responsible to perform rapid infrastructure deployments refreshing a massive, geographically distributed enterprise LAN. In addition, utilize advanced skill set in managing various network configurations and troubleshooting complex issues. Furthermore, collaborated with other team members assisted in building fully configure systems to meet specifications and security requirements
2002-2005 BS (Computer Science) Sir Syed University of Engineering. &Tech. Karachi
1997- 2000 Diploma of Associates Engineer (Electronics) Zubaida Polytechnic Institute