Executive BVS (Biometric Verification System)
Warid Telecom (Pvt.) Ltd.
Total years of experience :21 years, 1 Months
•Monitor operations and escalate tickets to ensure problems are handled as expeditiously as possible.
•Ensure adherence to defined policies/procedures
•Management of BVS H/W & S/W queries as per defined process.
•Developing, implementing, and managing operational standards and escalation procedures to ensure service levels are maintained at a consistent level.
•Coordination with all business channels across enterprise for BVS queries.
•Manage team work load and train other team members on operational procedures and troubleshooting techniques.
•Evaluation and monitoring BVS performance through Service desk Ticket System.
•Complete knowledge of BVS deployment. Application & Server level.
•Complete knowledge on Warid Exclusive, Joint ventures, Common platform and IBVS (Internet Biometric Verification System) retailers/devices.
•Managing the BMS (Biometric Management System) Server hosted at Datacenters.
•Management of User management and BVS admin portal.
•Escalation matrix to all Stake holders/business partners
•Nationwide franchise support and Installation of Digital certificate on Franchises
•MAC binding of Franchises systems
•Biometric POS application installation at Business centers and Franchises. And BVS/IBVS application at Retailers end.
•Ensure the BVS functionality at every channel
•Manage the share point link having all BVS SOPs
Currently working in Warid Telecom as IT - Support Engineer ( Team Lead) from Nov, 08 and previously worked in Warid Telecom (Via DWP) as a IT- Support Executive.
Where my key responsibilities include:
• Providing appropriate security, operational, and technical controls.
• Assist with documenting policies, standards and procedures covering information technology infrastructure.
• Familiarize staff with policies, practices and standards.
• Ensure that any changes to IT infrastructure are subjected to appropriate operations test and acceptance processes to ensure that these changes are quality assured prior to promotion to production.
• Communicate with Helpdesk manager and systems management analysts, outlining network technical standards.
• Supporting large LAN/WLAN network approx. 500 computers in Windows XP / 2003 environment along with my team. (Call Agent & IT-Support Engineers).
• Managing Inventory both in soft & hard form.
• Managing and assisting team engineers to resolve user’s daily issues regarding Software / Hardware troubleshooting.
• Managing the responsibilities of warranty claim from vendors like DELL / IBM.
• Managing Inventory both in soft & hard form.
• Managing new user / email group accounts as well as handling issues like password reset / group modification / folder access etc.
• Managing trouble shooting of TABS along with my team. (Locally & Nationwide).
• Manage company accounts.
• Developed & managed the data base of all employees.
• Managed the pay roll system for employees through specific software.
• Office writings.
CGPA = 3.05 / 4.00
1st Division
1st Division