Operations Manager
GettcoTech Security And Services WLL
مجموع سنوات الخبرة :16 years, 6 أشهر
► Handling of daily business operations.
► Responsible and accountable for driving sales performance and contributing to revenue growth in line with established targets.
► Prepare business plans, close sales to meet and exceed sales targets.
► Develop new sales opportunities and increase the customer base of small and mid-sized market.
► Develop new customers and maintain relationships with existing customers through frequent interaction and keep abreast of the customers’ requirements.
► Understand customer needs and propose comprehensive solutions to meet the requirements of customers.
► Development and execution of the Department’s strategic plan to ensure alignment to corporate goals and contribute to the development of annual business plans.
1. Develop new sales opportunities and increase the customer base of small and mid-sized market.
2. Develop new customers and maintain relationships with existing customers through frequent interaction and keep abreast of the customers’ requirements.
3. Understand customer needs and propose comprehensive solutions to meet the requirements of customers.
4. Develop a strategically focused growth plan to improve both, financial gain and customer satisfaction.
5. Work with end-users to understand their future business requirements and propose fire & security solutions meeting their expectations technically and commercially.
6. Establish rapport with OEM’s to provide complete solutions to customers.
7. Maintain a healthy pipeline of sales inquiries.
Work Profile: Sales of ELV systems for small projects, fit-outs and refurbishments as well annual maintenance contracts for ELV systems.
1. Sales of ELV systems for small projects, refurbishment and fit-out works focusing mainly on security & surveillance systems.
2. Special focus to increase sales of annual maintenance contracts for CCTV, access control, lighting control and UPS systems.
3. Develop a strong customer base that includes MEP contractors, fit-out contractors, facilities management companies and end-users.
4. Develop and maintain a strong pipeline of projects and closely track status of each.
5. Develop venders and sub-contractors to support installation works.
6. Financial forecasting of projects and annual maintenance contracts.
7. Timely collection of account receivables from the customers.
8. Coordination with the design & estimation, project execution, commercial and legal teams to enable smooth execution of projects.
9. Review, propose and implement measures to improve the current business operations.
Work Profile: Business development and sales of Access Control and Time & Attendance systems of ISGUS GmbH.
1. Determine annual sales budget, gross-profit plans and resources requirements for achieving desired sales.
2. Business development for Zeus (Access Control and Time & Attendance system by ISGUS GmbH) involving submission of documents for product review and approval by Engineering Consultants.
3. Generate sales inquiries from system integrators, various contractors and end-users.
4. Prepare estimation and quotation for all inquiries.
Job Category: Sales & Marketing
Reporting To: Assistant Divisional Manager
Work Profile: Sales and marketing of Annual Maintenance Contracts and modification/refurbishment of fire and safety systems and other ELV systems.
Work Description:
1. Determine annual sales budget and gross-profit plans by implementing sales & marketing strategies; analyzing trends and results.
2. Determine resources requirements in terms of manpower, tools & equipments and transportation requirements in concurrence with the sales budget and gross-profit plans.
3. Develop Key-Result-Areas for the sales team focusing on the sales budget, gross-profit plans and daily business operation requirements.
4. Assign roles to team members as per the interests and specialization of the individuals; follow up on work results.
5. Develop monthly plan and schedule for carrying out maintenance services and handover to the Service Manager.
6. Determine monthly invoicing plans as per the planned monthly services and execution of small projects.
7. Establish selling prices of all equipments required as spares for maintenance services.
8. Oversee inventory levels of all critical components required for maintenance services.
9. Carryout interviews for new recruits and annual and half yearly appraisals for existing sales team.
10. Map potential customers and generate leads for new sales opportunities.
11. Maintain and improve business relationships with clients.
12. Work along with the sales team in identifying prospective customers, sending out sales quotations, price negotiations and closing of sales.
13. Plan and implement promotional activities, co-ordinate with the creative agency in preparing flyers and brochures and utilize the allocated marketing budget to promote the business.
Achievements:
1. Sales Target for 2011-12 -- Achieved more than 100% being eligible for Sales Incentives.
2. Outstanding Contribution Award during Annual Awards 2012 for achieving the sales target.
Job Category: Sales & Service (Annual Maintenance)
Reporting To: Assistant Divisional Manager
Work Profile: Sales and service of Annual Maintenance and modification/refurbishment of fire and safety systems
Work Description:
1. Generate inquiries for Annual Maintenance Contracts of fire and safety systems.
2. Generate inquiries for modification / refurbishment work of fire and safety systems.
3. Complete sales activities from inquiry generation through to quotation, material / service delivery, invoicing and payments.
4. Manage a team of sales support consisting of two sales executives and one sales engineer.
5. Oversee activities of the field team consisting of engineers, technicians and assistant technicians.
6. Coordinate with the Assistant Manager - Technical Services for execution of modification and refurbishment jobs.
7. Reporting to the Assistant Divisional Manager.
Achievements:
1. Sales Target for 2011-12 -- Achieved more than 100% being eligible for Sales Incentives.
2. Sales Target for 2010-11 -- Achieved more than 90% being eligible for Sales Incentives.
3. Outstanding Contribution Award during Annual Awards 2011 for dedicated involvement in the restructuring of the Maintenance Business.
4. ISO Process Owner for Building Technologies Maintenance Business.
Function: Maintenance Services
Work Profile: Maintenance of Fire and Gas detection and suppression systems
Work Description:
Client: Takreer, Ruwais Refinery Division of Abu Dhabi National Oil Company
1. Manage a team of 3 Supervisors and 12 Technicians in maintaining the fire and gas security systems in refinery, general utilities plant and loading areas in jetty
2. Planning and executing of preventive and corrective maintenance jobs as per NFPA standards
3. Preparing daily, weekly and monthly maintenance reports for the client
4. Managing other requirements of the site like material, expenses and manpower
5. Products and brands under maintenance are
--- Fire alarm control panel - Simplex 4100, 4120 and 4100U
--- Smoke Detectors - Simplex, Siemens
--- Heat Detectors - Simplex, MEDC, Kiddie Fenwal
--- UV/IR Flame Detectors - Detector Electronics
--- Gas Detectors - General Electronics
--- Fire suppression systems - Ansul, Wormald, Viking
1. Assist the Product Manager and coordinate with the sales team in implementation of outdoor promotional activities like exhibitions and van display activities
2. Assist the Product Manager in the pricing of products and its implementation
3. Assist the Product Manager in the systemization of spare parts availability of company’s Ready-To-Assemble products at all depots in India
4. Coordinate with the sales team and the production team in product launch preparations
5. Review sales of the product after its launch
6. Coordinate with the creative agency in designing of the product leaflets, product catalogues and other promotional materials
1. Visited customers regularly and identified their requirements
2. Visited Original - Equipment - Manufacturers (OEM’s) and promoted newly developed products
3. Identified and developed new customers and retained existing customers
4. Provided on - site demonstration and troubleshooting of the products
5. Provided after sales service to the customers
6. Prepared sales proposals, estimated prices, credit terms and delivery dates under the guidance of the Regional Manager
Major Subject: Marketing Minor Subject: Service Operations
Final Year: 65% First Class
