Manager Investigation
United Bank Limited
Total years of experience :15 years, 9 Months
To conduct Investigation on Bank wide level in order to suggest ways to eliminate/minimize internal frauds
in the organization.
Analyze major and unusual transactions or any activity during investigation including but not restricted /
limited to review of personnel files, contracts, confidential documents, correspondence, communications,
minutes etc.
Manage and report on investigations of confidential nature including following up secretly for fraud or
misappropriation as directed by Head Investigation.
Exercise due care in document handling to maintain confidentiality and acceptability of evidence in ERD
against charge fixed to employees or any legal proceedings.
Draft & Review investigation report and ensure that the investigation report is properly supported by
sufficient, relevant and reliable evidences.
Regularly review reports and discusses the performance of planned and ongoing investigations and takes
appropriate actions to meet deadlines.
Coordinate with Legal department for collaboration with Law Enforcement Agencies in fraud matters.
Where required appear in a Banking court on behalf of UBL.
Identify training and development needs for all staff members for Investigation skills and provide
professional direction, guidance and assistance as appropriate;
Providing root-cause analysis with nature & amount with details required by Management.
Prepare monthly activity report for the Unit
Assist in preparation of Annual Budget for the Unit
Monitor and track the implementation of corrective actions and follow-up on outstanding issues to ensure
compliance and resolution.
Stay informed about emerging trends, best practices, and regulatory changes related to fraud detection
and investigation technique
Financials:
· Manage to keep cost with in budgeted limit.
· Manage recovery of fraud cases identified during the period.
Risk Management:
· Ensure Risk Management Regulation procedure and strict Compliance to Policies & Procedures.
· Investigation of fraud cases for entire bank including Branch Banking, SME & Consumer products.
· Ensure departmental functions are performed on time.
· Initiate proactive measures to curb fraud/forgery and identify new possible ways to combat and make corrective action plans.
Customer Franchise:
· Ensure timely resolution of customer complaints and queries from internal and external customers.
Internal Business Process:
· Strong knowledge of Fraud Risk Management, Formulation policies and procedure to set vigilance strategy in order to mitigate the financial exposure and the inherent risk involved.
· Knowledge of Consumer policies to make the review of certain relevant departments.
· To maintain check and balance on ongoing Internal and External Processes.
· To ensure timely reporting pertains to the region to State Bank of Pakistan.
· Perform analysis to review fraud performance for portfolio from business profitability aspects.
· Initiate proactive measures to curb fraud and identify rising trends to execute timely corrective action.
· Suggest policy related recommendation to business in view of direct exposure to portfolio behavior in secured and unsecured products.
· Provide monthly fraud loss provision to concern.
· Investigation of all fraud cases pertaining to Consumer & Retail Banking.
People (Learning & Growth):
· Manage performance and conducts internal training and development activities for staff.
Investigation of cases detected / reported by Vigilance, CIU, CSU, Branch Banking, CPU and Wealth Management or referred by any other source within assigned TAT.
To perform visits to customers / banks / companies / vendors / merchants / residential address or any place when required for investigation purposes.
Resolve the complaints of customers where fraudulent attempts are made or may take place and to take remedial actions.
To initiate best possible efforts to recover the losses for the cases reported as fraud from the involved party or in coordination with law enforcement agency (where applicable).
Login cases in FDB and properly update in all aspects, maintenance of TAT and ensure timely submission of investigation reports to Line Management.
Ensuring that while performing the investigations SLAs, Policies, and SOPs are not breached.
Preparing reports of investigations reports for stakeholders and FRMC with identification of root causes, responsible individual/parties, and closure by raising recommendations for process improvement and strengthening controls.
Participation in legal proceedings (If required and allowed).
To highlight the gaps and circumvented controls identified during the investigations to the management.
To make resources for market intelligence to be updated with current fraud trends and cases.
Coordination with other units in order to complete investigations and minimize the risk involved.
Any other assignment given by Line or FRM Management.
Act as backup of Investigation Manager (for Investigation Function).
* To control the ratio of Portfolio v/s Fraud Loss for consumer Segments through effective & efficient transaction monitoring
* Thorough review of both local and international acquiring reports on a daily by detecting fraudulent transactions
* Transaction confirmation Emails / Faxes to issuers and ROC Monitoring. Resolution of foreign off us Held Payment Cases above/below 180 days.
* Conduct merchant’s visits on held-payment cases for investigation and re-education purposes.
* Conducting merchants visits for re-education purposes highlighted in Bi-Weekly/ Safe Reports.
* Suspicious transaction confirmation from merchant by contacting them.
* Identifying and highlight highly risk factors and minimize risk factor.
* To identify process gap with best available recommendations for acquiring business and also ensure End to End follow-up against recommendation disseminated to stake holders.
* To prepare the daily necessary MIS and maintain individual follow-up report for management feedback.
* Planning and coordinating all day to day warehouse operations
* Resource planning, budget responsibility within own organization and KPI development.
* Controlling all aspects of logistics related project profitability.
* Creating and maintaining an infrastructure and organization suitable to meet the demands of the business
* Ensuring the correct people development within the warehouse to ensure a competent and diverse workforce
* Researching and reporting on external opportunities.
* Managing the customer journey (customer relationship management).
* Developing the marketing strategy and plan.
* Management of the marketing mix
* Managing agencies and budget and measuring success.
* Ensuring timely delivery
* Branches review (Asset Help Desk (AHD), Account opening, Collection, Return mail review, Cash Counter(Cash handling, till issuance and till balance)
* Fraud Operation, preparing fraud case memos (open and decision) and updating cases in Fraud Database and MIS to report SBP on quarter and immediate bases and preparing Memos (Fraud / Operation) customer liability letters.
* Asset and Liabilities Monitoring and ATM Detection by CBC.
* Maintaining and Updating Daily Vigilance MIS and analysis on previous performance to change Vigilance Criteria and to make strategy to detect fraud.
* Rejection analysis and analyzing RMA Life Banking data countrywide branches and changing the strategy of vigilance
MBA Marketing
Intermediate in Computer Science