Mystery Shopper
Customex
Total years of experience :16 years, 11 Months
Sales evaluation project in showrooms in Lebanon. Evaluate the customer service skills and performance of Sales Consultants.
Al Arabia Tv - Riad El Solh Square, Shaker & Oueini BLDG, 5th Floor -Lebanon - Beirut (Operation Department )
Generating internal controls on the technical staff and auditor (Payroll, shifts, schedule, and monthly bureau expenses)
Monitoring all the expenses on each operation indoor and outdoor “monitoring operating expenses” (Per Diem, daily allowance, accommodation expenses)
Generating reports and evaluation sheets to the head office located in Dubai
Supervising and managing the schedule, quality and performance of the SNG and Broadcasting engineer, Cameraman and assistant cameraman.
Communicating between employees specifically the producers, the reporter, SNG, Camera man, on daily tasks and operations
Dealing with the TV guests, inside and outside the studio
Al Arabia Tv News Channel - Riad El Solh square, Shaker & Oueini BLDG, 5th Floor -
Lebanon - Beirut.
Engineering Department & MCR (Up Link, Downlink, D_SNG):
* Uplink, Downlink, Send & Receive satellite feeds, Lives from studios and SNG.
* Dealing with the fixers all around Lebanon using file transfers techniques
* Usage of the 3G kit (Mobile Viewpoint) and BGAN in Broadcasting and data uplink
* Full operations of lives from studios and outside studios
* Working on Cameras (Live positions) and edit suite (AB roll and avid)
* Working as uplink engineer & operator on various types of D_SNG (fixed, mobile "Holkirk, IGP" and flyaway "Advent")
* Coverage of the Lebanese Parliamentary Elections 2009
* Installation of a new generation of Encoders (MPEG4, DVBS2)
* Training and Usage of the 3G kit (Mobile Viewpoint) and BGAN in broadcasting
* Training and usage of a new generation of D_SNG called Advent Mantis Msat from Vislink (Portable Uplink System)
* Coordinating and managing satellite feeds.
* Send & Receive satellite feeds.
* Video & Audio quality check.
* Video converting and recording
2008-2009 ISOL (International Studios of Lebanon) Riad El Solh square, Shaker & Oueini BLDG, 1st Floor - Lebanon - Beirut: Engineering Department (Up Link, Downlink, SNG): * Installation of new TV equipment's (Encoders, receivers, video and audio routers, D_SNG cars, audio mixer)
* Follow up of Uplink/Downlink technical problems in our office
* Follow up of Play out department
* Coordinating and managing satellite feeds.
* Send & Receive satellite feeds.
* Video & Audio quality check.
* Video converting and recording
* Working as uplink engineer & operator on various types of D_SNG (fixed, mobile and flyaway)
* Coverage of the the Lebanese war in May.
* Covering lives position for several tv (APTN, , BBC, BBCA, CNN, Al Arabia, LBC, NewsTime, France24, RT, )
August 2006 Orbit TV: Two month training period in Orbit T.V. (Up link - VT - Play out) - Mkalles
10 days training period in Orbit T.V. (Production) - Hadath
July 2007 SAMSUNG - Comtek: One month training period in Samsung in maintenance department (TV - LCD - Printer - CRT Monitor - MicroWave) - Comtek - Nahr el Mot