Sales Executive
Toyota
Total years of experience :13 years, 1 Months
Engages in superior customer service by making information readily available
• Persists in sales even in the face of failure
• Demonstrates products and services as deemed necessary by clients and management
• Schedules appointments and meetings as necessary
• Answers questions from clients
• Makes product knowledge readily available to self and other sales people through various resources
• Finds ways to sell products in the face of a down market
• Researches client base to find new types of customers and sells to them accordingly
• Creates a plan for gaining customers and then retaining them based on warranties or guarantees
• Analyzes and creates a plan for engaging the target market
• Makes product appeal to the target market
Rent A
Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and
provides a fast solution.
Several Times have been elected as employee of the month.
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to
departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels .
• Maintain good working relationship with all Front Office employees with particular emphasis on Front
Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Undertake front of house duties, including meeting, greeting and attending to the needs of Guests, to ensure
a superb customer service experience.
• Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high Quality
customer service.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner,
• Providing or seeking solutions as quickly as possible.
• Responsible for accurate and efficient accounts and guest billing processes
GSA Agent at Soly Mar Belvedere Resort 5*, “Soft opening",
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console
Welcoming and provide efficient service to all hotel guests.
• Check in and checkout processing along with cashiering tasks.
Report any maintenance, breakage or cleanliness problems to the relevant manager.
Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently.
• Keep up to date with room prices and special offers to provide accurate information to guests.