فريد الله

• Responsible in providing remotely technical support particularly to the region of Saudi Arabia.
• Responsible for handling key customers and complete Technical Support of Ministry of Justice, Ministry of Commerce, Banque Saudi Fransi, Al Rajhi Takaful.
• Administering the whole IT infrastructure - switches, routers, Servers and Firewalls.
• Configuring Different vendors of switches like Cisco, D-Link, and TP-Link for all clients.
• Responsible in the implementation of the Queue Management System for different clients in Saudi.
• Worked under the environment of SQL Server 2008 R2, 2012 R2, 2016 & 2019.
• Server Management for clients having our application and system.
• Create account setup for different users and also replace users account from one branch to another.
• Active Directory and Server Cluster DHCP, DNS Web Services and Network Load Balancing.
• Monitoring and working on tickets which is assigned through IT service desk.
• Providing the technical support over the phone/email to all IT users.
• Providing troubleshooting and configuration support for client desktop and networking environment.
• Create, track, and maintain reports and provide updates to management.
• Devices Installation and deployment different WIFI Routers.
• Create, track, and maintain reports and provide updates to management