كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
فريدة دلال, data analyst

فريدة دلال

data analyst·jazeera airways

الكويت

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 8 أشهر

data analyst

سبتمبر 2022 - حتى الآن

jazeera airways

الفراوانية، الكويت

سبتمبر 2022 - حتى الآن

• Develop regular and ad-hoc reports to communicate findings to stakeholders.
• Create charts, graphs, dashboards, and reports to present data in a clear and actionable manner.
• Identify trends, patterns, and anomalies within data. Correct errors in data sets to maintain data integrity.
• Supervise and lead a team of sales support staff, providing guidance, training, and performance evaluations.
• Maintain and update sales documentation, contracts, and records
• Ensure the sales team has the necessary tools, resources, and information to perform their tasks effectively.
• Prepare and analyze sales reports, metrics, and forecasts to support strategic decision-making.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
المبيعات

Sales Support & Data Analyst

سبتمبر 2022 - حتى الآن

Jazeera Airways

الكويت، الكويت

سبتمبر 2022 - حتى الآن

• Design and maintain executive dashboards and ad-hoc reports to communicate sales KPIs and trends to senior
stakeholders.
• Identify paterns and anomalies within large datasets; correct data errors to ensure integrity and accuracy of reporting.
• Create compelling data visualisations (charts, graphs, scorecards) that translate complex data into clear, actionable
insights.
• Lead and mentor a team of sales support staff, conducting performance evaluations and delivering training
programmes.
• Prepare and analyse sales forecasts and metrics to inform strategic decision-making at management level.
• Maintain and update sales documentation, contracts, and records to support operational excellence.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
المبيعات

CRM and Sales Support

يناير 2020 - حتى الآن

Amadeus - H&E Travel and Tourism Operations W.L.L

الكويت، الكويت

يناير 2020 - حتى الآن

CRM
• Liaising with Amadeus and the sales team on various CRM related issues and duties.
• Account Distribution whenever there are changes in the allocation of accounts.
• Making sure opportunities are entered by the sales team and are entered accurately and as per the procedure.
• Alerting sales team to enter sales activities on a weekly basis, also new accounts, and branches on a regular basis
• Maintaining data quality on CRM, extracting reports, and following up with sales team to fill in the missing data.
• Training new sales staff on CRM opportunities, accounts, and activities.
• Office ID management: Making sure office IDs are linked to each account.
• Trouble shooting issues raised by the team, taking guidance from CRM Manager when needed.
• Preparing CRM & Sales weekly report for management meetings.
• Raising work order to create new user id and escalate issues related to CRM.
• Uploading MIDT & BIDT reports in Odoo system (ERP)
• Compiling ACO monthly report for Amadeus.
• Aiding CRM Manager and Sales Manager in administrative tasks when needed.
Sales support
• Preparing contracts & amendments as per sales team request.
• Providing Product cost of products and services given to travel agencies.
• Preparing sales weekly report regarding sales activities, airline and market news, issues
• Sending monthly ticketed reports to all Amadeus user agencies in the market about their performance on Amadeus.
• Updating contract/amendments in Odoo system, updating incentives and benefits.
• Taking feedback from forms filled by trainees on their overall training experience mid-week and at end of the week on completing the training.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الخدمات المساندة

CRM Manager / Data Analyst

يناير 2020 - أغسطس 2022

Amadeus – H&E for Travel and Tourism Operations W.L.L

الكويت، الكويت

يناير 2020 - أغسطس 2022

• Led GDS performance analytics for the Kuwait market, delivering market-share insights for senior management review.
• Developed and maintained daily ERP dashboard by tracking Amadeus and market bookings against KPI targets.
• Presented data-driven performance reviews at monthly Sales Department meetings, highlighting opportunities and
risks.

مجال الشركة:
السياحة والمتاحف والمرافق الثقافية

Agent

سبتمبر 2017 - أغسطس 2019

Jet Airways (India) Ltd

الكويت، الكويت

سبتمبر 2017 - أغسطس 2019

Conducting preflight checks to ensure aircraft loads optimized.
• Monitoring and supervising team and daily functions in absence of Supervisor
• Handling Bulk Bookings confirmations, liaising with corporate, trade and sending special handling
for Group travel.
Page 2
• Updating and maintaining periodical data of sales for travel agents and walk-in guests.
• Updating data of other airline fares and taxes on fortnightly basis.
• Promote amongst the trade, special fares, incentives, new products, and destination updates
seeking support to boost seat factors of flights.
• Handling queries from guests, agents and corporate.
• Support staff at Kuwait International Airport at various allocations including ticket sales and
verification
• Additionally, provided Sales Support to the Sales team with queries, reports, and analysis
• Liaising with Airport team for handling flight disruptions and emergencies.
• Supervising GP’s, Shutdown Projects & Group movements.
• Generating ancillary revenues by actively promoting ancillary services, which has been the call of
the day, in line with the airline standards to remain competitive in the aviation industry.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Reservations & Ticketing Agent

سبتمبر 2017 - أغسطس 2019

Jet Airways (India) Ltd

الكويت، الكويت

سبتمبر 2017 - أغسطس 2019

• Supervised daily team operations in the absence of the line manager, ensuring service continuity.
• Managed bulk and group booking confirmations, liaising with corporate clients and coordinating special handling.
• Maintained periodic sales data for travel agents and walk-in guests; updated competitor fare data fortnightly.
• Generated ancillary revenue by proactively promoting airline ancillary services to customers and trade partners.
• Provided analytical Sales Support to the Sales team through data queries, reports, and trend analysis.
• Coordinated flight disruption responses and emergency handling with the Kuwait Airport team.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Agent

سبتمبر 2010 - مارس 2014

Jet Airways (India) Ltd

الكويت، الكويت

سبتمبر 2010 - مارس 2014

Assisting travel trade for confirmation.
• Handling Jet Privilege Customer queries, pre-assigning Seats and rendering other Special service
request if any
• Provided information and guidance to customers regarding flight schedules, airline formalities,
visa requirements
• Daily PFC (Pre-Flight Check) to inform guests of flight schedules and baggage allowance and
airport procedures.
• Updating LFF (Load for Flight) on weekly basis and monitoring flight loads and pushing agents to
sell Jet Airways.
• Updating Visa messages for groups.
• Creating Group bookings, deportee Bookings and issuing tickets.
• Liaising with the head office for any urgent confirmations.
• Dealing with different promotional schemes (Première Companion Fare, destinations, packages

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Reservations & Ticketing Agent

سبتمبر 2010 - مارس 2014

Jet Airways (India) Ltd

الكويت، الكويت

سبتمبر 2010 - مارس 2014

• Handled reservations, ticketing, group bookings, and deportee bookings across GDS platforms.
• Monitored weekly flight loads and engaged travel agents to drive seat occupancy targets.
• Managed Jet Privilege loyalty programme queries, seat pre-assignments, and special service requests.
• Conducted daily pre-flight checks, advising guests on schedules, baggage, and airport procedures.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Travel Consultant

يناير 2010 - أغسطس 2010

Golden Gate

الكويت، الكويت

يناير 2010 - أغسطس 2010

• Creating and Issuing Tickets through Amadeus, Galileo, and Sabre
• Revalidation and Reissue of tickets
• Handling Corporate and retail clients
• Hotel booking for corporate and retail clients based on request
• Liaising with airlines for any queries or special requests

مجال الشركة:
وكالات السفر
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Travel Consultant

يناير 2010 - أغسطس 2010

Golden Gate Travel and Tours

الكويت، الكويت

يناير 2010 - أغسطس 2010

• Issued and revalidated tickets via Amadeus, Galileo, and Sabre for corporate and retail clients.
• Handled hotel bookings and liaised with airlines on client queries and special requests.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

University Of Mumbai

ديسمبر 2009

ديسمبر 2009

بكالوريوس، Accounting

الهند

المعدل التراكمي (نسبة مئوية): 82%

المعدل التراكمي (نسبة مئوية): 82%

H.R. College of Commerce & Economics, Mumbai University

يناير 2009

يناير 2009

بكالوريوس، Accounting And Economics

الهند

H.R College of Commerce and Economics, Mumbai University

سبتمبر 2007

سبتمبر 2007

بكالوريوس، IATA/UFTAA Foundation and EBT

الهند

,

IATA/UFTAA Foundation

يناير 2007

يناير 2007

بكالوريوس، Travel And Tourism Management

الهند

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Reservations
Expert
Reservations
Expert
Sabre
Expert
Sabre
Expert
Ticketing
Expert
Ticketing
Expert
COMPETITIVE
Expert
COMPETITIVE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PAGE
Expert
PAGE
Expert
RENDERING
Expert
RENDERING
Expert
RETAIL
Expert
RETAIL
Expert
SABRE
Expert
SABRE
Expert
SALES
Expert
SALES
Expert
SALES SUPPORT
Expert
SALES SUPPORT
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Reservations
Expert
Reservations
Expert
Sabre
Expert
Sabre
Expert
Ticketing
Expert
Ticketing
Expert
AVIATION
Intermediate
AVIATION
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES ANALYSIS
Intermediate
SALES ANALYSIS
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الغوجاراتية
متوسط

التدريب و الشهادات

الشهادات
Sabre Air Conversion
Galileo Functionality, Fares & Ticketing

الهوايات

  • reading books
    won najm star for best perfomer of the month in Jet Airways