فارس اسمر

• Scaled Cynora from a regional IT consultancy into a global MSP with operations across the
US, Kosovo and the Middle East, serving clients of varying sizes and footprints.
• Secured multimillion-dollar managed services contracts by developing tailored NOC and
infrastructure solutions for enterprise accounts
• Led customer engagements for PCI-DSS compliance initiatives, conducting gap assessments
and guiding organizations through remediation to achieve and maintain certification
• Managed global WAN transformation projects end-to-end, including network design,
deployment guide development and full rollout execution across Cisco, Fortinet, Palo Alto,
VeloCloud SD-WAN and Meraki platforms
• Established and oversaw network and perimeter penetration testing programs, identifying
vulnerabilities and driving remediation to strengthen client security postures
• Realized a 30% reduction on average in cloud backup costs for MSP customers by analyzing
retention policies and implementing revised backup strategies aligned to actual recovery
requirements
• Conducted Microsoft 365 licensing reviews across client environments, aligning security
bundled feature sets with operational needs to eliminate waste and improve cost efficiency
• Advised customers and led technical staff through migration and decommissioning of legacy
iSeries systems, reducing operational risk and modernizing infrastructure
• Established a field services network delivering infrastructure deployments and support
across multiple countries
• Established strategic partnerships with Cisco, Microsoft and leading cybersecurity vendors to
expand service capabilities
• Drove digital transformation initiatives including cloud migration, SD-WAN rollouts and
MDM/BYOD programs for multinational clients
• Developed comprehensive ticket analysis methodologies for gauging how problematic
environments are for MSP customers during scoping and quarterly business reviews

• Advise CEO and executive team on IT strategy, vendor selection, cybersecurity posture and
technology roadmap for a real estate investment firm
• Led evaluation and implementation of SaaS platforms for portfolio management, reducing
manual reporting by 40%
• Established IT governance framework and compliance protocols across a multi-state
property portfolio

• Founded and grew an IT consulting firm from a startup to a team of 25+ engineers,
achieving consistent year-over-year revenue growth before merging into Cynora
Technologies
• Won and managed enterprise accounts, delivering network architecture, security
assessments and infrastructure projects
• Developed proprietary RFP response methodology that increased win rate on competitive
bids by 20%
• Authored company NOC service offerings that became core revenue drivers

Delivered network architecture, infrastructure design and security consulting as a senior
consultant and technical lead for Fortune 500 and enterprise clients including:
Presidio | Tiffany & Co. | Dow Jones | Regeneron Pharmaceuticals | BlueWater
Communications | CGS Technology Associates | Medical Resources Inc. | Data Search
Network | CRT Group
• Designed and deployed enterprise WAN, LAN and data center architectures across multiple
verticals including luxury retail, media, pharmaceuticals and financial services
• Led technical teams on Cisco network infrastructure projects ranging from campus redesigns
to global WAN migrations

• Co-founded a 24x7 SaaS managed services company providing remote monitoring, helpdesk
and infrastructure management to mid-market clients
• Built the technical operations team and service delivery framework from the ground up
• Assisted with the design of a proprietary network monitoring platform with web dashboard
for SaaS based network management solution

• Designed and implemented complex network architectures for enterprise clients across the
Northeast, specializing in Cisco routing, switching and security solutions
• Served as technical lead on large-scale data center and WAN deployment projects
• Managed NOC resources, shift scheduling and escalations.