فارس محمد

• Trained new hired employees by applying previously gained knowledge for 10 consecutive months.
• Applied different methods of delivering the content through Power Point office presentation, videos and sharing
personal experiences of how to handle different scenarios.
• Directed the team through different training methods by applying rehearsals on how the call flow and handing
skills should look like which delivered a clear vision of how to go through worst case scenarios.
• Implemented the training methods to evaluate and analyze overall performance, enabling effective reporting and
informed decisions on employee readiness.
• Enhanced social intelligence by interacting with different personalities, which improved the ability to deliver
learning content effectively and adapt communication styles accordingly.

• Utilized all the product knowledge gained in customer service and delivered it to 4 consecutive patches of new
hired employees.
• Mentored all the new patches through all the strategies in achieving the targets with maximum percent of
accuracy.
• Guided all the new comers through all the tips and tricks of dealing with complicated scenarios.
• Developed certain strategies of communication skills in showing empathy and building rapport with the
customers while going through any escalation process.
• Thrilled to continue as a subject matter expert after receiving positive feedbacks in delivering the info, the
quality of the knowledge, customer service expert and being social friendly.

• Audited each and every case dealt through an after-travel advisor by making sure that all the steps and actions
have been taken before the case being finalized.
• Committed to a strong determination in improving the overall compliance performance by highlighting the major
pros & cons applied by the after-travel agents.
• Coached the agents through all the strengths of achieving their targets alongside guiding them through all the
strategies of finalizing the cases as quick as possible with maximum percent of accuracy.
• Generated daily reports of all the cases audited with all the major points highlighting the duplicate entries, the
weakness and the strengths.
• Listed amongst the top performers in joining the client focus group meetings in 4 consecutive occasions.

• Launched the after-travel line of business under the assistance of the client and alongside the top performers.
• Took part in applying a major role of implementing a positive strategy in finalizing the pending tickets for the
past 6months prior to launching the Lob.
• Pioneered the entire process and was listed amongst the top 5 performers to be included in the compliance
department.

• Managed to reach the voice of customer by achieving the maximum number of positive feedbacks for the past 6
months then.
• Developed certain strategies of showing empathy, building rapport and other communication skills in reaching
customer satisfaction.
• Achieved the targets set for the whole 4 months duration with 100% efficiency
• Honored to be included amongst the top performers to start up a new line of business.

• Launched the setup of Zoho books software by importing all of the companys data
• Added the expenses incurred and the revenues gained in the system
• Generated monthly reports related to the companys expenses
• Formed monthly reports of employees salary
• Gained the experience in working on the bank reconciliation process of the company
• Developed different methods and strategies of raising reports though excel
• Had the responsibility of the companys account receivables and following up with the debtors
• Took the responsibility of assessing new employees performance and reviewing their accounting performance
with the direct manager.

• Started my journey by being a member in the finance team
• Had the opportunity to explore more in the field by going through different experiences
• Committed in taking charge of all the expenses incurred and reflecting them into the system
• Played a major role in the entrance of the companys petty cash
• Took charge of the entire account receivable and account payable process at different stages
• Thrilled to have the chance of applying the knowledge gained in regards to bank reconciliation.
• Enhanced my technical skills through Oracle and Reim which were the main software used for the entire
accounting process.