PC Support Engineer
AL-SALEH & MASSOUD CO. Saudi
مجموع سنوات الخبرة :4 years, 6 أشهر
1. Company Name : AL-SALEH & MASSOUD CO. Saudi Arabia
Designation : PC Support
Duration : 2011-2013
Job Profile
Assisting users to identify and correct hardware and software problems.
Assisting in the Installation of hardware updates, upgrades or fixes.
Retrieval of equipment for maintenance and repair and delivery of new or repaired equipment.
Participation in hardware and software roll out.
Performance of any related task.
Capable of installing upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers
Skilled at installing and troubleshooting Desktop PC operating systems (Windows XP/Vista/Win7/Win8/Server2003/Server2008) Networking Client Software, Peripherals with Software, drivers, and office application such as Microsoft office etc.
Able to use remote control software application such as VNC.
Load new or update software and systems on existing equipment.
Responsible for troubleshooting, installation, configuration and repairing computer systems.
Opening a user account for every new employee coming in the organization
Responsible for performing hardware and software performance regularly.
Installation of Microsoft products.
Scan and remove virus.
Defrag the hard drives on computer functioning too slow.
Remove and clean up registering the cleanup software.
Remove unused files and software to put the software all the computer in their functional order.
Ensure a smooth functioning of the all the system.
Look after physical and investigative processes, including technical support.
Conduct the supervisory checkup.
Installation of all Softwares.
Design and structure of LAN, Troubleshooting in LAN and Maintenance.
Operating systems Installation (Like Server 2003/2008, Win XP, Vista, Win7 and Win8).
Adding a new computer to the respected LAN network and main LAN Server by using the administrative powers of the Server
Configure outlook express
Resolving hardware and Operating System related problems.
ADSL installation and configuration to end users
Installation, configuration and trouble shooting of Norton Corporate Anti-Virus Server, Norton Internet security.
Installing Configuring, Maintaining, Troubleshooting Printers, Scanners, Fax machine & other peripherals.
Accept the challenge of repairing the devices which were rejected form others.
Installation and Configuration of Desktops and Servers.
Technical Service Level support for Desktops, Servers, Printers, Computer Peripherals and Communication Devices.
Installation of Microsoft Operating Systems.
Designing and implementing Local Area Networks, using Structure cabling products, Hubs and Switches.
Upgrade of Hardware, Operating Systems and Networks.
Manage IP Addressing schemes & Troubleshoot TCP/IP connectivity problem.
Daily Backup and entire System Backup on Weekly basis. Software use for the back is ARC Backup.
Optimize Network Performance and Stability and do preventive maintenance.
Configuring User Email Accounts.
Installation Engineering Software on User like;
Ready to provide onsite supports to customers.
Responsible for other duties as assigned.
Experience Details
2. Company Name : SAUDIK Contracting Co. Ltd. Saudi Arabia
Designation : System Administrator
Duration : 2008-2010
Job Profile
Installation, Administration, Maintenance and Troubleshooting of Intel Desktop, Computers, Notebooks, and Servers connected in our Company Network.
Installing, Configuring & Maintaining Windows Server 2003 & Server 2008.
Active Directory management.
Configuring DHCP Server, DNS Server, Windows 2008 and 2003 Server
Implemented MS Exchange Server 2003/2007 and configured Exchange clients on all Desktops for Enterprise mail and messaging using MS outlook
Solving Boot Related Issues in Servers & Workstations.
Support LAN, WAN, Network segments and Internet Systems.
Configuring Network Interface Cards.
Maintain network facilities in individual machines, such as drivers and setting of Personal Computers as well as Printers.
Installation and Configuration of Desktops and Servers.
Installing and Configuration DNS to Support Active Directory.
Managing the MS Exchange Server, email accounts for the users.
Installing and Managing MS ISA Server for the Internet Security.
Maintain System efficiency.
Perform network address assignment.
Managing the Network Physically.
Installing Norton Antivirus Server Client Setup for the network Security.
Installation of Microsoft products.
Operating systems Installation (Like Win XP, Vista, Servers, Windows7 and Win8).
Configure outlook express and Web Server.
Resolving hardware and Operating System related problems.
ADSL installation and configuration to end users.
Installing Configuring, Maintaining, Troubleshooting Printers, Scanners, Fax machine & other peripherals.
Technical Service Level support for Desktops, Servers, Printers, Computer Peripherals and Communication Devices.
Administer Server, Desktop Computers, Printers, Routers, Switches firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches
Designing and implementing Local Area Networks, using Structure cabling products, Hubs and Switches.
Upgrade of Hardware, Operating Systems and Networks.
Manage IP Addressing schemes & Troubleshoot TCP/IP connectivity problem.
Daily Backup and entire System Backup on Weekly basis. Software use for the back is ARC Backup.
Optimize Network Performance and Stability and do preventive maintenance.
Installation Engineering Software on User like.