Farooq Aslam

Customer support Analyst 'Operation' at PAYSYSLABS

• Pakistan
• My current job since June 2022

Monitor and respond to Digital transaction issues swiftly. ‘RAAST, POS
, Mobile App, ’.
• Manage customer incidents and provide technical support.
• Ensure efficient ticket management.
• Collaborate with teams to identify trends and improvements.
• Adhere to SLAs and participate in on-call rotations for critical
incidents.
• Utilize Open Connect/Micro Payment Gateway middleware to ensure
seamless integration and communication between software systems.
• Troubleshoot and resolve issues related to Open Connect/Micro
Payment Gateway middleware configurations and functionalities.
• Provide technical guidance on ISO 8583 messaging standards and
ensure compliance with ISO 8583 protocols.
• Collaborate with development teams to implement ISO 8583 standards
and best practices in software solutions.
• Document troubleshooting procedures and configurations related to
Open Connect/ Micro Payment Gateway middleware and ISO 8583
standards for knowledge sharing and reference purposes.
• Administer Linux machines hosting software systems, ensuring their
stability, security, and optimal performance.
• Execute SQL queries to analyze data and troubleshoot issues related to
database transactions.
• Collaborate with database administrators to optimize SQL queries and
database performance.
• Document SQL queries and database configurations for efficient
troubleshooting and knowledge sharing within the team.