BPM CONSULTANT
Qatar National Bank
Total des années d'expérience :15 years, 1 Mois
As part of operational excellence team (Policies & Procedures dept), lead multiple Compliance, IT and AML related projects:
● Lead Compliance streamlining project for 12 International branches, developing base procedures, reviewing, drafting and
updating more than 238 procedures while managing change to procedures to ensure synchronization with head office and
to adapt with changing business needs and protocols
● Reviewed and analyzed Group IT policies and procedures, identifying gapes, issues and bottle-necks, revised and update all
Group IT Policies and Procedures based on current / actual business practices
● Lead BPM activities; providing guidance to business process owners and development teams to achieve organizational excellence through process improvement, Automation and ERP implementation
● Analyze business plans, policies and processes, optimize Processes for HRM, CRM and SCM including Sea/Air freight, warehousing, transportation and operations management for New ERP development (ReliSys)
● Lead process improvement initiatives from ideation through execution across this fast paced organization
● Demonstrate high level of subject matter expertise in ERP solutions development to align business objectives with IT solutions; providing technical input to ensure compliance with best business practices
● Define Governance structure, Project plan and distribute meeting schedules to relevant process owner and IT teams
Ranked No.1 Logistics & Transport Company in Pakistan- Handling Nato Supply, Unilever, P&G)
● Conducted GAP analysis to find process gaps, streamline workflows to adopt best business practices
● Conducted Business process & IT Audit of Raaziq and suggested cost saving / process improvement initiatives
● Lead functional documentation such as BRD, SRS, Process flow charts, data models and supporting business rules.
● Enhanced user requirement optimization from 40% to 80% by introducing SCRUM practices like flowcharts and business requirement documents to ensure system compliance
● Spearheaded requirement gathering sessions, acting as Focal person for both IT and business teams and propose system enhancements / business process challenges to improve operational efficiencies
● Harmonize requirements walk- through and signoffs with stakeholders to ensure standardized documentation
● Proven track record of successfully delivering projects using SDLC and Agile Scrum/ iterative approach
Subsidiary of Qualitex Trading Japan - Leading Automobile Exporter from Japan)
Quality Motors (Pvt) Ltd (Subsidiary of Qualitex Trading Japan - Leading Automobile Exporter from Japan)
● Analyze, Define and Document business requirements; identifying alternative solutions, assessing feasibility and recommending new approaches to get benefited from technological advancements
● Developed SOPs, formulate suitable solutions with finesse in strategic planning, costing and implementation
● Identified best practices with respect to business processes and implement process measurement policies
● Produced outstanding IT logistics analysis support, consistency, administration and other managerial responsibilities
FWT Logistics Japan (Pvt) Ltd (Shipping and Logistics & Transport company - Managing huge fleet and shipping services)
● Partner with IT leadership and development teams to deliver B2B Portal roadmap aligned with business goals
● Redefined business process & supervised Information system development for logistics operations automation
● Assist and guide development team in requirement engineering and logistic information system development
● Managed all activities concerning International logistics functions and recommend cost saving initiatives
• Presented IT issues to management team, including enterprise content management and regulation issues
• Managed large teams, guided the staff and students through the implementation process to successful completion
• Consistently provide increased customer satisfaction and maintained good staff discipline
• Analyzed business needs to determine computer application requirements and managed IT labs
• Researched, designed and tested new server and storage platform to increase performance and scalability
Digital CCTV security solutions and service provider - Distinct customer care services)
(Remote Administration based online project)
• Provide support for a complex network of clients and offer 1st and 2nd Line network support on incidents and faults raised by the customer through a remedy based management tool
• Network monitoring, capacity planning, Capacity management and performance assurance
• Conduct online training programs time to time for staff about new security solutions and enhance technologies
• Developed business continuity and disaster recovery Plans (BCP & DRP) for corporate and remote sites
NETWORKING: Data Communication & Networks, Internet Architecture & Protocol, Network Design & Management, Network Security. PROGRAMMING: JAVA, HTML, Java Script, CSS, XML. DATABASE: MS Access, Database Administration (Oracle8i), SQL, Data Warehousing, Data Mining. SOFTWARE ENGINEERING: Software Engineering, ITPM, IS Audit & Control. MANAGEMENT: Business Communication & Technical Writing, Financial Accounting & Management, Quantitative Techniques for Business, HRM, Project Management, GIS, IT&OS.
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