Munchies House Franchisee
Munchies House
Total des années d'expérience :12 years, 11 Mois
Duties:
-Manage all F&B day-to-day operations to ensure high standards and maintain budget guidelines.
-Ensured Excellency of all internal and external customer service.
-Selected strategic location and purchased equipment and products.
-Recruited and trained the employees.
-Policies, Procedures, KPI's, and targets were established and presented to the main branch.
-Organized meetings with the main branch, and presented the marketing campaign and strategy to ensure optimum profitability in the region.
-Organized events to introduce/Market the food in the area.
Developed and implemented an aggressive sales representative training program by considering the markets economic, social and cultural background which resulted in 10% increase in profit.
Duties
-Report to the upper management (Owner) weekly by providing a performance and a sales report.
-Participate in preparing annual forecasts based on current economic facts, future sales, gross profit and expenses.
-Monitor business spending by staying within the department's annual assigned budget
-Design and implement business strategies to achieve or exceed sales targets; furthermore, ensure execution of developed sales strategies.
-Understand and analyze potential opportunities.
-Identify emerging trends and seek new approaches.
-Prepare surveys and interpret the data to assure customer satisfaction.
-Set out sales objectives, performance evaluations, and coaching guidelines.
-Collaborate with sales representatives to preform successful operational.
-Recruit and train high-performing sales representatives.
-Manage day-to-day performance of all sales team members and deliver reviews.
-Maintain contact with the markets by visiting and investigating the operations and delivery conditions.
Duties:
-Assisted in handling and organizing IOM operational activities.
-Worked as a team Leader assistant.
-Preformed logistics regarding moves.
-Carried out returnee data entry into the web database.
-Purchased requisition forms & payment requests; moreover, handled the petty cash.
-Handled the master list.
-Ensured the timely booking of tickets issued to IOM standards, and provided tickets for the refugees.
-Assisted the refugees on airport ground traveling under IOM.
-Enrolled in courses to gain knowledge about Gender Equality and Field Security.
Duties:
-Developed and implemented new product training.
-Evaluated competition by visiting competing stores and gathering relevant information.
-Purchased materials by researching emerging products that anticipate customers’ interests.
-Promoted sales by introducing products to targeted customers; providing information and answering questions.
-Prepared sales reports by analyzing monthly sales, identifying customer complaints and considering services suggestions by the clients.
-Ensured delivery schedules to be met and following up with clients’ feedbacks.
Duties:
-Updated the manager with daily actions and sales summary.
-Provided pricing information and answering customers’ questions.
-Maintained customers’ databases by inputting customer profile and updates.
------------------------------------------------------------------ Certificates: Certificate of Completion-UN Women Training Centre: I know Gender (An introduction to Gender Equality for UN Staff) MODULES April 7, 2016 Module 4: Women’s Economic Empowerment CERTIFIED BY: UN WOMEN Training Centre Module 5: Women’s Leadership and Decision Making CERTIFIED BY: UN WOMEN Training Centre Module 6: Violence against Women and Girls CERTIFIED BY: UN WOMEN Training Centre Module 7: Gender Equality in the World of Work CERTIFIED BY: UN WOMEN Training Centre & ITCILO Module 8: Gender Equality and Education CERTIFIED BY: UN WOMEN Training Centre & UNESCO Module 9: Gender and Sexual and Reproductive Rights CERTIFIED BY: UN WOMEN Training Centre & UNFPA Certificate of Achievement: Advanced Security In The Field February 21,2016 CERTIFIED BY: UNDSS Certificate of Achievement: Advanced Security In The Field II February 21,2016 CERTIFIED BY: UNDSS