STEM Educator/Floor Manager
Little World Discovery Center
Total years of experience :17 years, 7 Months
•Directing, coordinating and planning essential central services such as reception, black box theatre, maintenance, cleaner and floor staff, operation of business, customer service, sales and café
•Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality customer service problems; identifying trends; recommending system improvements
•Listening to customer requirements and presenting appropriately to make a sale
•Maintaining and developing relationships with customers in person and via telephone calls and emails
•Organizing and attending events such as exhibitions, schools, awareness campaigns and exhibitions; managing social media pages
•Adhere with teaching standards and safety regulations as established by the official sources
•Provide training and professional development opportunities for staff
•Plan and execute lesson plans to field trips and camps
•Facilitate a grade-appropriate science activity or experiment
•Lead classes from children aged 10 months to 12 years
•Ensure performance goals are met and set
•Managing the production of marketing materials, including leaflets, posters, flyers and newsletters
•Communicating with target audiences and managing customer relationships
•Supervise and mentor staff
•Hold weekly meetings
•Hire and train staff
•Maintaining and developing relationships with customers in person and via telephone calls and emails
•Representing the company at events and demonstrations
•Recruit, train, manage and motivate staff
•Respond to customer inquiries and complaints
•Maintain high standard of quality control, hygiene and health and safety
•Organize marketing activities, such as promotional events and discounts
•Prepare reports at the end of the week, including staff, food and sales control
•Coordinate the operation of the restaurant during schedule shifts
•Check stock levels, order supplies, prepare cash drawers and petty cash
•Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
•Manage staff, prepare work schedules and assigning specific duties
•Plan and direct activities such as sales promotions, coordinating with other department heads as required
•Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
•Monitor and control stock levels
•Build loyal clientele through friendly interactions and consistent appreciation
•Prepare and deliver appropriate presentations on products/ services
•Actively seek out new sales opportunities through cold calling, networking and social media
•Assisting shoppers to find the goods and products they are looking for
•Responsible for processing cash and card payments
•Reporting discrepancies and problems to the management
•Giving advice and guidance on product selection to customers
•Working within established guidelines, particularly with brands
•Keeping up to date with special promotions and putting up displays
•Receiving and storing the delivery of large amounts of stock
•Build sustainable relationships of trust through open and interactive communication
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Conduct market research to identify selling possibilities and evaluate customer needs
•Collaborate with team to achieve better results