Manager Infrastructure Avaya Cloud
Gerry's Information Technology
Total years of experience :16 years, 0 Months
Building Pakistan first Avaya voice cloud. Design and implement Enterprise solution on Avaya (data, voice,
video collaboration, Security and unified communication).
*Manage Technical Pre-sales coordinate with UAE-Distributers for product pricing and Licensing.
*Providing technical direction for the development, design and system integration across multiple client engagements from definition phase through implementation.
*Applying significant knowledge of industry trends and developments to improve Services to the clients. Recognizing
system deficiencies and implement effective solutions accordingly.
*Suggesting alternative technical solutions to meet client requirements more efficiently, and/or with greater
re-usability and/or longer life.
*Participation in all development/implementation/budgeting/pricing relating to Avaya and related products.
Managed & Commissioned Projects at:
“FedEx International, Movenpick, Gerry’s International, Gerry’s Visa, Chase up, DHL Global FWD & M&P”.
Hands on expertise on Avaya Products:
*Avaya Voice Cloud
*IP Office Platform solutions | Media Manager | Application Server | Voicemail PRO | Contact Recorder.
*IP Office Contact Center
*Avaya Equinox
*Avaya Scopia XT Series (XT5000, XT4200, XT4300)
Responsible to managing Data center & Revamp, Country wide Networks & System operations infrastructure, heading support team. Part of the team Business Process Re-engineering (BPR) and ERP Designing & Implementations.
*Manage SINGER PAKISTAN I.T Operations & Team including infrastructure services 24 x 7 x 365.
*VOIP- implementation of Free Pbx (open source).
*Manage Data-center operation and its maintenance.
*Ensure smooth Operations with Max up time and implement Change management.
*Deployed Network & System Infrastructure on (IBM X3850, DS4200, Dell R730, R330, Cisco C3560E Multilayer Cisco C2960G L2, Juniper SA4000 SSL VPN, and Fort iGATE FG-100 D & Email Engine Daemon).
*Deployed Redundant plan on OPEN SOURCE (Kerio Control firewall / Proxy, PFSense, Endian Firewall and OPENVPN)
*Build System Infrastructure on Virtualized environment by using hypervisors (ESXi 5.5 & 6.0).
*Build UniTrend & Veaam server for VM’s back to environment more secure.
*Build Centralized Wireless Solution on Ubiquti Unify UAC LR / Key Controller.
*Part of the ERP building team, Leading team of ERP implementations over 140 locations nationwide.
*Work for IT Policies, SOPs, SLA, OLA and IT Budgeting.
Leading entire IT operations & security of all branches. Infrastructure based on open source, Microsoft, apples. Managing and supervising over all network and support team. Developing budget for IT department and ensure they comply with stated goals, guidelines, and objectives. Managing IT staffing, including recruitment, supervision, development and evaluation. Managing outsourcers and executing service level agreements (SLA). Business Continuity, Security.
•Hands on DL-380, R-610 server .Manage and maintain business applications ensure maximum uptime and performance.
•Managing and Administration of Consolidated Virtual Servers with VMware ESXi.
•Managing Storages and Backups.
•Conduct internal IS-Audit ISMS ISO 27001, gap analysis, risk assessment and provide controls, design policies and procedures, implementation atomization in business segment
•Deploy video conferencing solution over polycom HDX-7000. Point to multipoint conferencing on H.323
•Responsible to manage IT services such as email functions, cache server, wireless, network L2 /L3, Wan links, NMS.
•Responsible for aligning and planning the technology, operations & security with the business needs with current and future perspective.
•Ensure the maximum uptime of business applications & client services.
•Design a Cloud Infrastructure on infiniband to provide the top to bottom connectivity of 40Gps on FDR, DDR and QDR with QSFP connections.
•Manage and Deploy NMS (Solar winds Orion, Application Manager, MRTG, Cacti etc.) for real time monitoring of datacenter, ISP operation, security & customers wan links
•Part of the team in the development of Cloud, build a cloud on cloud stack KVM /Xen Citrix in Pakistan & USA.
•3rd level escalation of AT&T and manage clients of EXPERIO (SINGAPORE ISP) Core IP, Data & DSL Transmissions.
•Managed & maintain Shared Storage: NAS, DAS, FreeBSD, RAID... etc.
•Monitor and maintain Cloud Infrastructure and also remotely managing Cloud Infrastructure in USA.
•Process coordination with USA Partner for troubleshooting of cloud servers, Firewall and switches placed in USA.
•Responsible for providing project management feedback with regard to Data Center requirements for IT application development projects.
•Managing BCP site and Data Center system with team for different clients in event of any DR.
•Responsible to maintain noc network & server operations with Juniper IGS 2000, Cisco 3750, 7206, 2960 & L3 Switches, FreeBSD based Routers Quagga/ Zebra, Alteon AD3 Load balancer, cache engine, filter outbound traffic, DNS, Proxies, Firewalls, FTP Servers, Mail Server and pfsense.
•Successfully deployed Orange HRM, SugarCRM and Own cloud for the cloud instance offerings.
• Deployment, Configuration and Troubleshooting of Cisco L2/L3 switches, routers and other network devices.
• Responsible to maintain all radio link and there connectivity deployment of new site/tower Site configuration,
• Management of POPs, RADIO Link’s Fiber link s and branch links.
• Designing and Implementation of network infrastructure with multiple Cisco 3600, 7200, 3550/3750
• Implemented VLAN, VTP domain, Trunking Cisco 2950, 3550XL switches.
• OSPF, Static routes, IPSEC/GRE, ACL, Bandwidth allocations and remote access VPN.
• Pre-configured routers and switches for customers using various technologies such as Frame relay, NAT,
OSPF, EIGRP, Vlans and VPN Tunnels with encryption.
• Plan, Schedule and coordinate all Network administration activities, including Design, installation, configuration and implementation of Network topologies.
• Administration, Monitoring and Security of Microsoft Exchange Server 2007 & Domain Controller.
• Improved network security, protected network services with firewalls.
• Responsible to maintain Windows 2003/2008Sever, Terminal Services, ISA Server, Microsoft Exchange
Server
• Identify areas of weaknesses in policies, procedures and built-in controls and mitigates and recommend
improvements. Monitoring shift activities & providing technical support to Corporate Clients
• Technical support, deployments, designing and troubleshooting on the networks consisting of Cisco, Dlink, Linksys, 3com and Tandberg data (router, switches, storage, IP Surveillance, wireless devices and storage).
• Provisioning of IT infrastructure services including desktop applications, Servers, LAN/WAN, VPN, IT security.
• Providing customized network solutions and technical support to customers for their various network and network infrastructures.
• Working with management to propose & defined Service Level Agreements.
• Lead the team in the deployment and in network infrastructure projects.
• Monitoring of the current network conditions and database, storage management and security.
• Symantec Net Backup/Backup Exec storage/backup support in Enterprise Level environments with Disaster
Recovery.