Senior Technical Specialist
International Turnkey Systems
Total years of experience :5 years, 3 Months
Responsible for Planning and Implementation, Scoping & requirement gathering, Monitoring transaction progress, tracking project deliverables, communication with the customer, business meetings, identification of issues and effective solutions.
Technically I was involved in
• Testing of Module, Bug reporting by raising Change Requests (CR) to development.
• Data migration,
• Conducting UAT’s
• Software Training & Presentations for Clients and end users of the system.
• Preparing User Manuals/ Guide.
Team Lead Support Operations
• Preparing the daily Pre-emptive Maintenance PM -Plans for field engineers
• Continuous tracking of routine internal & external alarms at sites
• Communication with OMCR for Engineers assistance on call
• Network Maintenance, Internet availability, E-mail fax etc.
• Helpdesk Support
• Logistic affairs i.e. arrangement of meetings, maintaining MOM, stationary, accommodation, ticketing, transport.