SCRUM Master, Project Manager and Information Quality Analyst
Virgin Media UK
Total years of experience :31 years, 0 Months
• Orchestrated multiple projects as a Scrum Master, ensuring seamless coordination and timely delivery of business value through agile ceremonies such as product backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
• Spearheaded the implementation of Agile/Scrum practices, fostering a culture of self-organization and empowering teams to exceed expectations.
• Engineered a ground-breaking Document Management Library in Confluence, slashing organizational efort by over 95% and generating savings exceeding a million pounds.
• Leveraged Lean Sigma Six Principles to optimize eficiency across various organizational projects.
• Designed and executed robust processes, driving continuous improvement initiatives to elevate Agile Delivery Management and streamline conflict resolution.
• Championed a sustainable pace, aligning with quality management plans and utilizing agile project management tools like Scrum Desk and JIRA.
• Crafted and delivered comprehensive reports using Jira Dashboards and Backlog Management, providing valuable insights to higher management on a daily, weekly, monthly, and yearly basis.
• Successfully managed numerous internal and external projects utilizing Jira and Confluence, ensuring seamless collaboration and execution.
• Evaluated, reported, and integrated various Atlassian Suite Plugins to enhance project functionalities.
• Collaborated with other Scrum Masters, Program Managers, Project Managers and Domain Managers across the enterprise to adopt, standardize and document delivery best practices
• Assisted development team and Product Owner to refine product functionality and product back log, proposing possible approaches or solutions to accelerate delivery and/or ensure product continues to meet business case objectives
• Implemented Yellow Belt Methodologies to deliver projects eficiently and efectively within an Agile test environment, collaborating closely with cross functional teams to achieve sprint goals.
Worked in Virgin Media O2 Datacentre in Quality and Control Team and started as Information Quality Analyst but soon worked as SCRUM Master and then worked as Project Manager and Product Owner
• Developed from scratch a ground-breaking Document Management Library in Confluence compliant with GDPR regulations, Data Protection Act and using ISO 270001 standards, slashing organizational efort by over 95% and generating savings exceeding a million pounds.
• Organised, categorized and controlled all site-related documents, ensuring easy retrieval and accessibility. Managed the creation, review, and approval of commissioning and qualification documents, ensured alignment with project requirements. Facilitated the workflow of documents through the approval process, including managing electronic approval systems.
• Crafted and delivered comprehensive reports using Jira Dashboards and Backlog Management, providing valuable insights to higher management on a daily, weekly, monthly, and yearly basis.
• Successfully delivered numerous projects utilizing Jira and Confluence, ensuring seamless collaboration and execution.
• Assisted development team and Product Owner to refine product functionality and product back log, proposing possible approaches or solutions to accelerate delivery and/or ensure product continues to meet business case objectives
• Implemented Yellow Belt Methodologies using Lean Sigma Six Principles to deliver projects eficiently and efectively within an Agile test environment.
• As Scrum Master, orchestrated multiple projects ensuring seamless coordination and timely delivery of business value through agile ceremonies such as product backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
Working as a Contractor providing services to various organisations most recently to Lloyds Bank, NHS, Kelloggs, BBC and Royal Bank of Scotland Group UK
• Worked with an Agile test environment as part of a collaborative team to ensure Sprint goals are achieved
• Produced test artefacts for functional, non-functional, integration and performance testing of applications, databases and infrastructure builds, when required
• Defect management using JIRA / Confluence
• Tested execution processing via Zephyr
• Regularly Reviewed of the Document Library to maintain the IA register, review with teams and managed approvals
• Produced and executed test scripts for the CMS, user acceptance, regression and performance testing
• Designed acceptance tests for both functional and non-functional specifications/acceptance criteria
• Built test automation frameworks and automated test scripts
• Executed test plans and scenarios for all products in line with development and roadmap schedules in order to provide a smooth path to live for the products under test
• Used share point and document library regularly in the diferent projects
• Created and executed all test scripts ensuring agreed coverage is met and provide execution reports when needed by the business
• Provided management reports on the progress of all testing, including defect fixes to various stakeholders in order for business to make informed decisions on future changes
• Worked closely with application development, architecture, infrastructure and engineering groups to establish QA testing needs and processes in order to fulfil all agreed business needs
• Ensured all reports are reported as per the agreed templates and archived for audit purposes including any copies of relevant materials and emails
• Communicated with third party suppliers on defect management and support any queries to have the defects reach a resolution in order to deliver releases as per the roadmap
• Work closely with HR, IT and the Business Development teams to provide quality audit data
• Developed and maintained the Document Management System in Share Point.
• Ensured documents meet quality standards, regulatory requirements, industry standards and Good Documentation Practices (GDP).
• Assisted in the development and implementation of training programs related to document control processes.
• Worked in Agile environment as part of a collaborative team to ensure Sprint goals are achieved.
• Communicated with third party suppliers on defect management and support any queries to have the defects reach a resolution in order to deliver releases as per the roadmap.
• Ensured that appropriate actions have been planned to minimise both the risk of failure and the impact on customers and systems, during Release deployments.
• Conducted comprehensive data profiling and analysis using Dynamics 365 to identify patterns, trends, and anomalies.
• Collaborated with cross-functional teams to understand business requirements and translate them into actionable insights.
• Developed and implemented data quality standards and processes to ensure accuracy, completeness, and consistency of data.
• Management of a series of application development projects throughout the software development lifecycle.
• Participated in calls and meetings with the Project Management and Outreach teams to improve processes, discussed changes and updates, and provided general support.
• Defined project scope, objectives and deliverables that supported organisation and customer business goals.
• Developed full-scale project plans and created/maintained/updated associated governance, quality and communications documents, in alignment with QA/RA processes.
Worked Full Time as Admin and Human Resource Manager further on worked as Business Analyst. Duties included such as:
• Duties involved, assisting the management to see the provision of Human Resource services, policies and programs for the entire company
• Conducted grievance procedures to solve employees disputes
• Carried out recruitment process of candidates in support areas according to defined Initiate and drive short and midterm Personnel Marketing activities to attract the right candidates
• Recommended, implemented and updated guidelines and policies for Admin and HR department to meet the relevant standards of employment
• Developed new reporting according to business requirements within agreed timescales
• Lead on the completion of ad-hoc analysis into emerging business priorities as required
• Ensured the timely production of team BAU reporting whilst continually seeking opportunities to automate manual steps
• Translated client requirements into comprehensive technical specifications and user stories.
• Conducted thorough analysis of business processes, systems, and data to identify opportunities for improvement and optimization.
• Maintained product backlog ensuring ready work is available for development teams.