Operation Engineer (Team Coordinator)
Mobilink
مجموع سنوات الخبرة :19 years, 0 أشهر
• Provide the 1st to 3rd level System and Network Support.
• Logs complain of network in TSS (Complain register) application and entertained.
• Managed the Diagnostic Portal Application for updating user profile.
• Configure & troubleshoot the email Exchange and related issues.
• Using Telnet for configure and updating Frequencies in WiMAX devices
• Configure the router with WAN IP.
• Deployment of new WiMAX links (PnP & PnMP).
• Responsible for VOIP phone configure and activate.
• Managed Notebook, servers, desktops, Network Printers and Wi-Fi related issues.
• Trained staff in the use of MS Office, Windows Server and Email Exchange configuration.
• Troubleshoot the Domain and MS Exchange related issues.
• Installation and troubleshoot the OS (Windows 7, XP, Server 2003).
• Provide 2nd and 3rd level support more 1000 users over several sites.
• Working in an extremely high-pressure environment where first times fix the issue.
• Responsible for updates new IT Assets in AMS Application (South Region)
• Establishing Video Conference Sessions for Mobilink staff
• Monitored and maintained network security and printers.
• Supporting a large number of users across several sites including many remote laptop users and top executives.
• Encompassing a wide range of hard and soft skills such as within the Windows and MS
• Office environment, Pocket PC, remote access, servers, laptops.
• Providing local server support.
• Excellent customer facing skills.
• Carried out various PC rebuilds and software installations.
• Solved network connectivity, MS Office and remote access problems.
• Site lead for a COE/Remote Desktop delivery project within SKF.
• Hardware experiences a mix of HP/Compaq, Dell and IBM.
• Administered NT 4 Server Ethernet network with Windows 2000 Professional.
I have attended internship in Mobilink( Largest Cellular service in Pakistan). My CGPA in Master is 2.35. In my professional career i have got the best Performance award of the year 2010.I have attend the below mention training programs in Mobilink. • WiMax configuration and deployment training. • Mobilink IT infrastructure related trainings. • Microsoft Exchange. • System Troubleshooting (HP Equipments only ) • Network Troubleshooting. • Stress Management • Think out of the Box