Farseena Pv

• Managed communication with 100+ students and parents monthly, ensuring timely follow
ups, issue resolution, and a positive customer experience throughout the admissions process.
• Utilized Lead Squared CRM to maintain accurate lead records, monitor pipeline activities, and
track customer interactions effectively.
• Conducted regular follow-ups with prospective students and parents, contributing to
improved lead conversion and enrollment outcomes.
• Supported admissions documentation, verification, reporting, and operational processes
with a high level of accuracy.
• Collaborated closely with academic, operations, and support teams to deliver a seamless
customer experience.
• Assisted in executing marketing campaigns and promotional initiatives to drive student
acquisition and business growth.
• Built strong customer relationships through proactive communication and solution-oriented
support.

• Coordinated student assessments, ensuring accuracy, proper scheduling, and timely
reporting.
• Supported process improvements that reduced administrative delays and enhanced
data accuracy.
• Assisted department managers in day-to-day administrative operations to ensure
smooth workflow.
• Handled student and parent inquiries via phone and email with professionalism and
empathy.
• Prepared performance and assessment reports for management decision-making.
• Maintained organized records (digital and physical) in compliance with institutional
standards.
• Coordinated meetings and departmental schedules to improve communication
across teams.