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تم إلغاء حظر المستخدم بنجاح
Faruk Basha شايك, Reservation & Revenue Executive

Faruk Basha شايك

Reservation & Revenue Executive·Andorra Village, Riyadh, Saudi Arabia

المملكة العربية السعودية

ماجستير, Tourism

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 5 أشهر

Reservation & Revenue Executive

يناير 2024 - حتى الآن

Andorra Village, Riyadh, Saudi Arabia

الرياض، المملكة العربية السعودية

يناير 2024 - حتى الآن

Revenue Transformation: Conceptualized and executed a high-performance pricing strategy that delivered a 50-60% increase in total annual revenue within the first two years.

 Pricing Strategy & Analysis: Conduct rigorous daily assessments of market data and pricing elasticity to maximize yield across both long-term residential and short-term hotel inventories.

 Total Reservation Management: Lead Revenue and Reservation activities for all segments, including high-volume Corporate contracts, Travel Agents, and Internal bookings.

 Sales & Leasing Synergy: Act as a strategic partner to the Sales and Leasing teams, qualifying new leads (corporate and individual) and providing the data-driven support necessary to close complex deals.

 Financial Operations: Oversee the accounts receivable cycle for reservations, including the issuance of monthly invoices and diligent follow-up on due payments to ensure healthy cash flow.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Reservation&RevenueExecutive

يناير 2024 - حتى الآن

Andorra Village

الرياض، المملكة العربية السعودية

يناير 2024 - حتى الآن

• Revenue Transformation: Conceptualized and executed a high-performance pricing strategy
that delivered a 50-60% increase in total annual revenue within the first two years.
• Pricing Strategy & Analysis: Conduct rigorous daily assessments of market data and pricing
elasticity to maximize yield across both long-term residential and short-term hotel inventories.
• Total Reservation Management: Lead Revenue and Reservation activities for all segments,
including high-volume Corporate contracts, Travel Agents, and Internal bookings.
• Sales & Leasing Synergy: Act as a strategic partner to the Sales and Leasing teams,
qualifying new leads (corporate and individual) and providing the data-driven support necessary
to close complex deals.
• Financial Operations: Oversee the accounts receivable cycle for reservations, including the
issuance of monthly invoices and diligent follow-up on due payments to ensure healthy cash
flow.
مجال الشركة:
إدارة الممتلكات والمرافق

Revenue Manager

فبراير 2011 - يناير 2024

Coral Suliemaniah Hotel

الرياض، المملكة العربية السعودية

فبراير 2011 - يناير 2024

Strategic Revenue Oversight: Directed all revenue and reservation activities for 86 keys and 5 meeting rooms, consistently optimizing ADR and RevPAR through data-driven decisions.

 Dual-Department Administration: Managed the full Rooms Division, providing high-level leadership to both Front Office and Housekeeping teams to ensure operational excellence.

 Market Analysis & Forecasting: Expertly analyzed historical data and market trends to forecast demand, placing agile pricing strategies that capitalized on market shifts.

 Rebranding Leadership: Successfully spearheaded two full hotel re-branding, managing the complex transition of GDS, CRS, and content management systems.

 Distribution Management: Maximized property visibility by managing inventory across all channels, including Booking Engines, DMCs, Wholesalers, and OTAs.

 Competitor Intelligence: Conducted continuous monitoring of market conditions and competitor activity to maintain a competitive edge in the Riyadh market.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Reservation&RevenueManager

يناير 2011 - يناير 2024

Rand by Wandalus (formerly Coral Riyadh Suliemaniah)

الرياض، المملكة العربية السعودية

يناير 2011 - يناير 2024

• Strategic Revenue Oversight: Directed all revenue and reservation activities for 86 keys and 5
meeting rooms, consistently optimizing ADR and RevPAR through data-driven decisions.
• Dual-Department Administration: Managed the full Rooms Division, providing high-level
leadership to both Front Office and Housekeeping teams to ensure operational excellence.
• Market Analysis & Forecasting: Expertly analyzed historical data and market trends to
forecast demand, placing agile pricing strategies that capitalized on market shifts.
• Re-branding Leadership: Successfully spearheaded two full hotel re-brandings, managing
the complex transition of GDS, CRS, and content management systems.
• Distribution Management: Maximized property visibility by managing inventory across all
channels, including Booking Engines, DMCs, Wholesalers, and OTAs.
• Competitor Intelligence: Conducted continuous monitoring of market conditions and
competitor activity to maintain a competitive edge in the Riyadh market.
مجال الشركة:
الضيافة والسكن

Reservation Supervisor

ديسمبر 2008 - فبراير 2011

Mena Hotel, Riyadh

الرياض، المملكة العربية السعودية

ديسمبر 2008 - فبراير 2011

Digital Distribution Pioneer: Successfully implemented the hotel’s first Online Travel Agency
(OTA) partnerships, driving a significant revenue surge for the 147-key property.

E-Commerce Integration: Led the integration with HotelRez to establish the official hotel
website and a seamless online reservation system, reducing third-party dependency.

Specialized Yield Management: Applied advanced yield techniques specifically for the
property’s 54 luxury suites, achieving maximum occupancy and premium rates.

Strategic Alignment: Played a pivotal role in the reservations department, collaborating closely
with the Sales team to ensure pricing strategies were perfectly aligned with market demand and corporate goals.

Quality Excellence: Served as the GSTS (Guest Satisfaction Tracking System) Champion, maintaining high service standards as monitored by TNS Global.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

ReservationsSupervisor

يناير 2008 - فبراير 2011

Mena Hotel (Abdul Mohsen AlHokair Group)

الرياض، المملكة العربية السعودية

يناير 2008 - فبراير 2011

• Digital Distribution Pioneer: Successfully implemented the hotels first Online Travel Agency
(OTA) partnerships, driving a significant revenue surge for the 147-key property.
• E-Commerce Integration: Led the integration with HotelRez to establish the official hotel
website and a seamless online reservation system, reducing third-party dependency.
• Specialized Yield Management: Applied advanced yield techniques specifically for the
propertys 54 luxury suites, achieving maximum occupancy and premium rates.
• Strategic Alignment: Played a pivotal role in the reservations department, collaborating closely
with the Sales team to ensure pricing strategies were perfectly aligned with market demand and
corporate goals. Quality Excellence: Served as the GSTS (Guest Satisfaction Tracking System) Champion,
maintaining high service standards as monitored by TNS Global.
مجال الشركة:
الضيافة والسكن

Tours Coordinator

يناير 2008 - يونيو 2008

Safari Travels

الرياض، المملكة العربية السعودية

يناير 2008 - يونيو 2008

Travel Operations: Managed the end-to-end planning and execution of comprehensive tour
packages for a diverse client base.

Technical Proficiency: Executed complex air ticketing and international reservations
utilizing Galileo and Amadeus GDS systems.
مجال الشركة:
وكالات السفر
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

ToursRepresentative

يناير 2008 - يناير 2008

Safari Travel

الرياض، المملكة العربية السعودية

يناير 2008 - يناير 2008

• Travel Operations: Managed the end-to-end planning and execution of comprehensive tour
packages for a diverse client base.

• Technical Proficiency: Executed complex air ticketing and international reservations
utilizing Galileo and Amadeus GDS systems.
مجال الشركة:
الضيافة والسكن

Reservation Agent

يونيو 2007 - ديسمبر 2007

Hotel Holiday Inn

الرياض، المملكة العربية السعودية

يونيو 2007 - ديسمبر 2007

Inventory Integrity: Ensured 100% accuracy in the transmission of GDS reservations
from Holidex to the hotel’s PMS.

Operational Control: Managed high-priority arrivals, handled special guest requests, and conducted rigorous follow-ups on non-guaranteed bookings and no-shows to minimize revenue loss.

Multi-Channel Communication: Coordinated reservations via telephone, fax, and email, ensuring rapid response times and accurate data entry.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

ReservationClerk–FrontOffice

يونيو 2007 - ديسمبر 2007

Hotel Holiday Inn (Olaya)

الرياض، المملكة العربية السعودية

يونيو 2007 - ديسمبر 2007

• Inventory Integrity: Ensured 100% accuracy in the transmission of GDS reservations
from Holidex to the hotels PMS.

• Operational Control: Managed high-priority arrivals, handled special guest requests, and
conducted rigorous follow-ups on non-guaranteed bookings and no-shows to minimize revenue loss.

• Multi-Channel Communication: Coordinated reservations via telephone, fax, and email,
ensuring rapid response times and accurate data entry.
مجال الشركة:
الضيافة والسكن

Guest Service Agent

ديسمبر 2005 - أبريل 2007

Hotel Taj Banjara

حيدر اباد، الهند

ديسمبر 2005 - أبريل 2007

Financial Integrity: Executed daily night audits and cashiering duties with 100% accuracy, ensuring all guest folios, daily cash summaries, and credit card reconciliations were verified
before the start of the new business day.

 Guest Delight Specialist: Championed the Taj brands signature Guest Delight activities, proactively identifying guest needs and delivering personalized service to exceed expectations.

 Front Office Operations: Managed end-to-end guest cycles, from information services and reception to automated check-ins/check-outs, ensuring a seamless and royally furnished
experience for patrons.

 Up selling & Revenue Support: Actively promoted hotel facilities, dining outlets, and room upgrades to maximize property revenue and enhance guest satisfaction.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

GuestServiceAssociate(GSA)–FrontOffice

ديسمبر 2005 - يناير 2007

Hotel Taj Banjara

حيدر اباد، الهند

ديسمبر 2005 - يناير 2007

• Financial Integrity: Executed daily night audits and cashiering duties with 100% accuracy,
ensuring all guest folios, daily cash summaries, and credit card reconciliations were verified
before the start of the new business day.
• Guest Delight Specialist: Championed the Taj brands signature Guest Delight activities,
proactively identifying guest needs and delivering personalized service to exceed expectations.
• Front Office Operations: Managed end-to-end guest cycles, from information services and
reception to automated check-ins/check-outs, ensuring a seamless and royally furnished
experience for patrons.
• Up selling & Revenue Support: Actively promoted hotel facilities, dining outlets, and room
upgrades to maximize property revenue and enhance guest satisfaction.
مجال الشركة:
الضيافة والسكن

Front Office Assistant

ديسمبر 2004 - ديسمبر 2005

Hotel Green Park

Visakhapatnam، الهند

ديسمبر 2004 - ديسمبر 2005

Operational Excellence: Contributed to the front office success of an award-winning business
hotel, ensuring high-speed, accurate service for corporate travelers.

Front Desk Management: Facilitated guest registration (check-in/check-out), managed the
information desk, and resolved guest inquiries to maintain peak service ratings.

Night Audit & Finance: Conducted comprehensive night auditing and cashiering procedures, reconciling daily accounts and preparing financial reports for management review.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

FrontOfficeAssistant

ديسمبر 2004 - ديسمبر 2005

Hotel Green Park

Visakhapatnam، الهند

ديسمبر 2004 - ديسمبر 2005

Operational Excellence: Contributed to the front office success of an award-winning business
hotel, ensuring high-speed, accurate service for corporate travelers.

Front Desk Management: Facilitated guest registration (check-in/check-out), managed the
information desk, and resolved guest inquiries to maintain peak service ratings.

Night Audit & Finance: Conducted comprehensive night auditing and cashiering procedures, reconciling daily accounts and preparing financial reports for management review.
مجال الشركة:
الضيافة والسكن

التعليم

Alagappa University

ديسمبر 2014

ديسمبر 2014

ماجستير، Tourism

الهند

HMH Academy

ديسمبر 2014

ديسمبر 2014

الثانوية العامة أو ما يعادلها، Hospitality And Hotel Management

الإمارات العربية المتحدة

Alagappa University

ديسمبر 2013

ديسمبر 2013

ماجستير، MBA(Tourism)

الهند

المعدل التراكمي (نسبة مئوية): 2%

المعدل التراكمي (نسبة مئوية): 2%

Institute of hotel management and applied nutrition

ديسمبر 2004

ديسمبر 2004

ماجستير، Hospitality And Hotel Management

الهند

IHMCT & AN

ديسمبر 2004

ديسمبر 2004

بكالوريوس، Accommodation Operations & Mgmt

الهند

Andhra Univeristy

مايو 2002

مايو 2002

بكالوريوس، Accounting

الهند

Andhra University

مايو 2002

مايو 2002

بكالوريوس، Accounting

الهند

Skills

Hotel Reservations
Expert
Hotel Reservations
Expert
Guest Service
Expert
Guest Service
Expert
Front Office
Expert
Front Office
Expert
Availability
Expert
Availability
Expert
MS-OFFICE
Intermediate
MS-OFFICE
Intermediate
Hotel Reservations
Expert
Hotel Reservations
Expert
Guest Service
Expert
Guest Service
Expert
Front Office
Expert
Front Office
Expert
Availability
Expert
Availability
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
TECHNICAL ACUMEN
Intermediate
TECHNICAL ACUMEN
Intermediate
YIELD MANAGEMENT
Intermediate
YIELD MANAGEMENT
Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Air Ticketing Certification
Soft Skills Certificates

الهوايات والاهتمامات

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