Farukh Chohan

► Technical Support - Assist in handling all I.T related requests and issues from client employees and clients troubleshoot and find the cause in order to take appropriate corrective action and thus minimize downtime and inconvenience to the user.
►Carryout installations - Upgrades and negotiate with users and suppliers as appropriate, ensure that account is taken of the needs for quality, security and availability by use of techniques, tools, methods and standards.
►Conference and meeting rooms - Assist and provide support for the conference rooms, covering such requirements as telephone, overhead projectors, LCD etc. ensuring all are organized in a user friendly and aesthetically pleasing way.
►IP Telephone - Assist to configure Cisco IP telephone and assigned to employees and tenants.
►Building Access Control - Provide and create Building access card to all the employees and tenants.
►Inventory Control - Maintain hardware and software inventory in line with normal operational work by means of conducting physical inventory check (PC/Laptop/ PDA etc.) to update with the management system.
►Investigate, diagnose and resolve requests for all client users and clients as directed in a timely manner.

►Follow up deliveries quoted/ serviced products to the customers
►Documents, records and data control
►Purchase requirements
►Monitoring and measuring customer satisfaction
►Employee evaluation
►Stores monitoring
►Visa monitoring

► Responsible for diagnosing and resolving hardware, software, and end users problems
► Maintain a wide range of computer software programmes such as help desk tracking software and printers configurations
► Maintain the infrastructure and systems to meet the company needs
► Configure the router and switches for various purposes

 Worked in a highly competitive environment, which involved meeting strict sale targets while ensuring quality customer support.
 Motivating others as part of a team and learning the importance of teamwork myself
 Understanding customers' needs and problems, and providing them solutions which often required out of the box thinking.
 Developed my communication skills and boosted my self-confidence while being exposed to different accents and customers from all over the world.

 Prepare designs, quotes, and proposals of IT Infrastructure systems
 Supervise and manage the implementation/ execution of assigned projects
 Train Techno Q staff members on selected topics
 Implement Company Quality Management System
 Trained in sales of IT Infrastructure systems such as Infrastructure cabling,
active components, PABX system and Data center.
 Trained in planning department for projects scheduling, work break
down scheduling (WBS), logistics and project execution procedure
 Installed patch panels and patch cord organizer in the cabinet in various places such as Pearl Qatar, Mezza (Qatar Science Technology Park) and Al-Hitmi Tower
 Tested the connections of Patch Panel by Fluke Tester at places such as Pearl Qatar and Mezza (Qatar Science Technology Park)
 Installed fiber optic cables in Al Hitmi Tower

 Documentation of clienteles' specific data -their existing facilities, and the relevant physical conditions of things to be insured with reference to their insurance requirements.
 Designing appropriate insurance plans depending upon the needs of customers.
 Providing them customer support
 Sought new customers through networking and self-research.

 Installation and maintenance of PbX and key system in different offices
 Installation of routers for networking in many places such as American Embassy, Banks and different offices.
 Set up Server and installation of operating system
 Installation and configuration of switches and routers for various purposes
 Installation and configuring of CallManager Software and its features, such as adding CISCO VoIP phones, call park, video conference etc.

 Managed the survey
 Translated Arabic version into English
 Entered collected data into computer

 Marketing equipments for marine and shipping companies.
 Handling large & expensive orders often against large sum of cash
 Ensuring successful delivery of orders.
 Providing customer services to clients
 Maintenance of files and sale records, as well as providing accounts assistance

 Assisted Broadcast Liaison Manager and looked after all TV crews
 Managed player interviews, camera positions and seating
 Looked after the commentators ensuring they had start lists, information