Digital Marketing Executive
SR IT Institute
Total years of experience :5 years, 8 Months
• Maintained a high level of customer service standards and provided an exceptional customer experience.
• Email Marketing
• Excellent communication and organizational skills.
• Created and delivered presentations to potential customers to explain the value of our products and services.
• Implemented process improvements to streamline customer service tasks and improve efficiency.
• Provided timely advice to clients on a variety of legal matters.
• Well-versed in problem-solving, decision-making, and conflict resolution.
• Developed and maintained relationships with key stakeholders.
• Maintained an organized.
• Utilized data entry skills to accurately enter and maintain large volumes of customer information into databases.
• Performed data entry and administrative duties in support of the customer service team.
• Verified data entered into the system for accuracy and completeness.
• Maintained a high level of accuracy and speed for data entry.
• Created reports and provided analysis on data entry operations.
• Developed and maintained customer databases using various data entry software applications.
• Demonstrated proficiency in Microsoft Office Suite, especially Excel spreadsheets.
• Collaborated closely with other departments to ensure data accuracy and completeness.
• Monitored customer service performance and implemented strategies to ensure customer satisfaction.
• Generated high-value sales leads through proactive prospecting, networking, and cold-calling.
• Successfully managed cash register operations, including opening and closing procedures, and proper record-keeping.
• Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
• Served guests with a friendly, welcoming attitude and a smile on my face.
• Demonstrated ability to handle high-pressure situations while maintaining a professional demeanor.
• Followed all health and safety regulations set by the restaurant.
• Demonstrated excellent customer service skills while working as a waiter.
• Proficient in taking orders and delivering food quickly and accurately.