BUSINESS ANALYST
ASL
Total years of experience :14 years, 3 Months
Issue invoices to customers
•Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
•Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Update the customer master file with contact information
•creating APIs, XML feeds, etc. for external data delivery and/or retrieval
•Analyze Throughput Productivity for daily weekly quarterly and Annual basis
•Analyze Truck drivers salaries according to their mileage
•Write working instruction for IYB Billing and re-structure it
Handle incoming and outgoing calls from a customers
•Provide detailed information on products to customers.
•Make appropriate storage recommendations based on customer requirements.
•Locate available storage space.
•Enter accurate and complete customer information into system.
•Process bookings and orders within time frames.
•Research and resolve service, product and billing issues.
•Maintain updated records of all customer interactions.
Coordinated with staff in order to maintain records of all purchases, orders, and issues.
•Introduced the concept of ISO certified suppliers and achieved company goals for best quality.
•Reduced and controlled miscellaneous expenses to save cost.
•Monitored stock levels of all items on daily basis that prevented inventory loss and maintained healthy inventory levels
•Negotiated with certified suppliers to get the best value for the product and saved cost on inventory
Placed orders to meet company service level and cost objectives.
•Trained team members about project management
•Coordinated inbound deliveries with multiple fulfillment centers throughout the country.
•Managed and supported inventory levels to achieve inventory turn objectives.
•Assisted effectively in the design and implementation of projects.
•Managed and supported existing supplier relationships with a focus on service level and cost reductions.
•Worked extensively with merchandizing team to develop new vendor relationships.