Farzad Ashraf

• Enterprise application support: Worked within a live SAP ECC environment supporting end users across MM, SD,
and HCM modules; identified, escalated, and tracked configuration issues affecting active procurement and HR
workflows.
• Issue diagnosis and root cause analysis: Supported resolution of live system issues across SD and FI/CO module
boundaries — traced errors through transaction logs and configuration screens to identify root cause alongside senior
consultants.
• Technical documentation: Maintained structured records of functional modifications, configuration changes, and
workflow updates — ensuring traceability, audit readiness, and clear handoff between support team members.
• Business process mapping: Mapped end-to-end procurement workflows including MRP runs, Purchase Requisitions,
and Purchase Orders — building working knowledge of how system modules interconnect and where failures typically
occur.