Farzan Shaikh

• Arranging business meetings and one-on-one conversations
with prospective clients
• Managing and retaining relationships with existing client
• Increasing client base through cold calls and client visits
• Having an in-depth knowledge of insurance business
products and value proposition
• Creating sales pitches, negotiating with stakeholders on
competitive pricing for large corporate deals
• Identifying and mapping business strengths and customer
needs
• Following industry trends locally and internationally
• Guarantee ideal and fruitful assistance conveyance as
indicated by client needs.
• Reporting on successes and areas needing improvements
• Building trust and long-term relationships with
clients/customers
• Managing records of sales, revenue, and other important
data
• Developing strategic ways to improve the customer
experience and build brand loyalty
• Researching the market and industry trends to be at par with
current sales practice and relevant products.

• New Client Acquisition and management
• Account renewal Management
• Onsite client visits, contract negotiation and onboarding.
• Coordination and negotiation of corporate accounts
• Upsell and cross sell travel insurance products.
• Managing government accounts and private entities (SME and large corporates)
• Responding to concern raised by clients and solving of all issues
• Cross selling other products of the company or division to ensure the entire entity is benefitted.
• Updating daily sales activity report through SAGE CRM system.
• Participating in RFP of global account with other key account managers and sales team.
• Motivating team members to exceed expected goals

• Manage multiple accounts, develop positive working relationships with all customer touch points
• Communicate and liaison with clients at senior
level to resolve issues & use feedback to
improve customer service
• Identify and approach potential clients
• Develop new business and long-term account opportunities through prospecting and cold calling.
• Establishing and building relationships for Business continuity and ongoing representation reinforced by sales support and communicate other relevant company products and function
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• Building sales presentations, Business review, conduct seminars and participate in meetings with clients and external vendors
• Pitching fresh & Innovative ideas to existing and new client.
• Planning deals introductions, agreements, and proposition to guarantee effective result of exchanges.
• Update Sales Reports daily on activities on ZOHO CRM system with live location capture.
• Oversee, maintain, and upgrade existing accounts to ensure ongoing client satisfaction.
• Recognize strategically pitch and up-sell openings and work with inside partners specialists where important to meet the characterized income targets.
• Work closely with Analytics & Operations
to determine root causes for customer
success or failure and requirement for
product or process enhancement and
development as needed
• Coordinate, manage and resolve account maintenance issues.
• Work closely with finance on billing set up & invoicing
• Drive client retention, renewals, upsells & client satisfaction.

• Booking and providing estimation charter & commercial
flights, hotel accommodation, transfer and visas.
• Managing and supervising the travel accounts of the company that are located globally and locally.
• Reviewing and modifying quality assurance
programs and testing performance according
to user specific requests and data inputs.
• Responsible for the efficient allocation of
technology, support, and training resources
impacting the sales process of the organization.
• Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures & earlier flight schedule
• Training, supervising, managing quality and
performance of members of the operation team to
ensure that they are complying with policies and
procedures, performing to the best of their ability
and are up to date on all new commercial
developments both within the company and in
relation to competitors.

• Promoting and marketing the business
• Managing budgets and maintaining statistical/financial records of the branch
• Selling travel products and tour packages
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules
• Overseeing smooth, efficient running of the branch.
• Constantly motivating the team to hit their targets and thus ensure the profitability of the company
• Meeting company senior management who
advise on strategy and finding out about any
local issues and future trends
• Working closely with leisure and corporate clients and building strong, professional working relationships with them and all our other customer & clients.