Farzila Yunus

• Consistently exceeded monthly sales targets through proactive product guidance and strong customer
relationship skills.
• Managed end-to-end sales transactions in a retail environment with a focus on efficiency and accuracy.
• Built a loyal client base through trust-based communication and attentive service.
• Maintained repeat customer relationships, leading to increased sales opportunities.

• Managed high-volume client inquiries via phone and email, ensuring timely and professional responses
to all inbound requests.
• Handled scheduling, consistent follow-ups, and coordinated client communications to support the sales
cycle.
• Maintained 100% accuracy in client records, legal contracts, and sensitive documentation using internal
digital systems.
• Collaborated with cross-functional teams to ensure smooth daily operations and a positive client
experience.

• Served as the primary point of contact for customer and business inquiries, managing high volumes of
calls and walk-in clients.
• Handled complex documentation, invoicing, and order coordination to ensure accurate and timely
delivery.
• Resolved customer issues promptly and professionally, maintaining high satisfaction and repeat
business.
• Supported overall sales operations through proactive client engagement and problem-solving.