Chat Support Representative
Mindbridge Pvt. Ltd.
Total years of experience :3 years, 10 Months
As a live chat agent in Foodpanda's rider services in Singapore, Malaysia and Philippines, my job is to provide support and assistance to the company's riders who deliver food to customers. I am responsible for responding to rider inquiries, addressing their concerns, and guiding them through any issues they may be experiencing. To excel in my role, I possess excellent communication skills, both written and verbal, and can type quickly and accurately. I have a thorough understanding of Foodpanda's rider policies, procedures, and operations, which allows me to provide accurate information to riders. Additionally, I have a customer-centric mindset and can handle dificult situations with patience and empathy.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service
transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing
solutions.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Managed a high-volume of customer chats.
Engage with customers who initiate chat conversations regarding buying or selling cars and bikes. Provide prompt,
professional, and personalized assistance throughout their entire journey.
Develop a deep understanding of the company's car and bike inventory, including specifications, features, pricing,
and availability. Stay updated with the latest models and industry trends to effectively address customer inquiries.
Identify customer concerns, challenges, and inquiries, and work towards resolving them efficiently. Offer appropriate
solutions, guidance, and information related to the buying and selling process, pricing negotiations, financing
options, and any additional services provided by the company.
Used cold calling and networking to sell products and services.
Sourced new sales opportunities through inbound lead follow-up.
Contacted current and potential clients to promote products and services.
Negotiated terms of sales agreements and developed contracts to successfully close sales.
Conducted market research to identify selling possibilities and evaluate customer needs.
Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.