Customer Service Representative
Toffaha Regional General Trading Company
Total des années d'expérience :0 years, 2 Mois
• Ensure and provide quality service to both external and internal customer
• Initiate required action for response to customer service requests for order changes including the maintenance of order/ customer information files/ communicate changes to the appropriate personnel / department
• Effectively resolve customer questions through chat in a considerate and timely manner
• Answering incoming calls and responding to whatsapp texts
• Reporting issues to the management to resolve customer complaints
• Documenting daily excel spreadsheets regarding the types of complaints
• Documenting daily customer wallet spending in excel spreadsheets
• Work collaboratively with other student workers to assist the Alumni department to complete certain tasks or projects
• Assisting Graduates in filling graduation forms and surveys and answering any inquiries they might have
Graduated as an honours student with a GPA of 3.67