Fatema H Al Hameli

• Leading governance functions under the Corporate affairs including: Business Excellence, Chief Information Security Office, Corporate Risk Management and Business Continuously management.
• Developing a comprehensive risk register based on identified risks through operations, audits, Performance Indicators and Business Continuously.
• Ensuring adherence to the National Security Information Policies, supervising system audits and identifying security risks, ensuring proper response and mitigation.
• Leading the business continuity efforts, identifying key stakeholders, training them and ensuring proper failover plans including running mock tests and tabletop exercises.
• Proper documentation of operational processes and procedures and auditing them internally while providing support to business functions in achieving certifications and international awards and including Abu Dhabi Government Excellence Award. Conducting regular assessments and surveys to ensure customer satisfaction through proper feedback and action plans.

Role & Responsibilities:
- Overseeing development of the support services department, promoting efficiency and successful operations.
Supervising managerial staff including HR, Administration, IT, Finance, Procurement, PR and Communication.
-Formulating, implementing and evaluating effective departmental goals, objectives, policies and procedures.
- Preparing documentation and developing reporting systems to maintain comprehensive records and streamline operations, improving communication and efficiency within the department.
-Undertaking managerial duties including interviewing and hiring, scheduling and coordinating staff work assignments, performance evaluations, mentoring, training and implementing disciplinary procedures.
- Preparing the departmental budget, implementing effective cost control systems to ensure optimal performance.
- Proactively working to ensure compliance with all local and federal regulations .
- Undertaking all other duties required by the Director General.

Key achievements:
- Key contributor to the Strategy Refresh project in 2013, assisting in solidifying organizational direction and introduction of a new operating model, in addition to a subsequent organizational restructuring project .
- Successfully migrating ADSIC offices to a new location, involving design, vendor selection, location scouting, leasing, renovation and fit-out, IT infrastructure, budgeting and the physical relocation of employees and assets.
- Coordinating an IT infrastructure upgrade, including migration of domain controller and exchange servers in addition to upgrade of systems supporting video conferencing, printing, fax and communication solutions.
- Overseeing migration of ADSIC HRMS to DOF HRMS, successfully moving functions such as HR, Finance and Procurement to new systems requiring improved workflows, user acceptance and systems testing.
- Participating in the budget preparation cycle for 4 years in a row, successfully lowering budget overestimation and implementing controls to ensure only 92% expenditure, a significant improvement over previous years.
- Serving as Member of the Executive Committee, Chairman of the HR Committee, Chairman of the EHS Committee and Chairman of the CSR Working Group.

- Proactively assisting in formulating solutions for complex HR issues, including compensation claims.
- Guiding managers in recruitment, performance management, compensation and talent management procedures.
- Monitoring staff performance, identifying and developing leadership capability and facilitating talent reviews.
- Analyzing and interpreting the employee morale survey, assisting with formulation of effective action plans.
- Proactively developing HR process improvement initiatives while ensuring compliance with existing policies.
- Mentoring junior HR staff, providing comprehensive support and guidance in their professional development.

Roles & Responsibilities:
- Coordinating staff recruitment activities including formulating job descriptions; preparing advertisements; checking application forms; short listing, interviewing and selecting candidates.
- Developing and implementing effective policies relating to issues such as working conditions, performance management, equal opportunity, disciplinary procedures and absence management.
- Processing payroll and other payments for employees, ensuring accuracy and efficiency.
- Providing comprehensive guidance on all remuneration issues including pay rates, promotions and benefits.
- Maintaining extensive records on staff performance and training, providing guidance on career development.
- Utilizing effective conflict management and disciplinary skills to effectively resolve staff grievances.
- Working closely with line managers to develop and implement HR planning strategies, ensuring staffing and resource requirements are met.
- Maintaining knowledge of relevant employment legislation to ensure compliance across the company.
- Developing training programs with departmental managers and providers, ensuring training needs are met.

Key achievements:
- Successfully archiving all old records, establishing secure storage of documentation and employee folders.
- Conducting a full salary review, ensuring all staff packages are in line with the new remuneration policy.
- Assisting with the implementation of a new performance management system in Oracle HRMS.

Roles & Responsibilities:
- Analyzing and developing a thorough understanding of existing HR platform, enabling successful resolution of outstanding build requirements and reports, ensuring all users are correctly recording transactions and that all existing HR and workforce reporting tools meet the needs of internal stakeholders
- Providing comprehensive support to the HR team in defining key business processes
- Liaising with key stakeholders and IT to determine systems requirements and develop cost effective solutions
- Assisting the HR team in implementing all Management Systems, including overseeing training requirements
- Providing support for end user groups throughout all test events
- Developing and implementing extensive project plans for all HR technology projects
- Creating and maintaining accurate documentation of process manuals related to HR systems
- Coordinating the creation and capture of employee fingerprint templates, in addition to assisting the HRIS team in identifying any issues with the system
- Preparing comprehensive ad-hoc reports for corporate and HR management
- Maintaining and updating the organizational chart

Key achievements:
- Critical “Key user” in the Oracle ERP Implementation
- Coordinating HR data clean up and consolidation before and after ERP migration

Roles & Responsibilities:
- Managing a service desk of over 12 agents receiving calls from over 22 clients, promoting high team morale
- Proactively investigating and reporting on operational and performance issues to the solutions manager
- Monitoring implementation of SLAs to ensure compliance and optimize workflow of resolution processes

Key achievements:
- Establishing a helpdesk at the Departments of Municipalities & Agriculture (Abu Dhabi and Al Ain), creating new fields in the system and migrating operations into the central helpdesk, in addition to training support staff
- Successfully upgrading the helpdesk from call receiving to first-line support, involving creation of a comprehensive procedure manual and training existing agents in new procedures for first-line resolution
- Implementing 24x7 helpdesk coverage, including interviewing new agents and formulating new procedures
- Upgrading helpdesk technology to include new request areas and be more ITIL competent, updating the phone system with voice prompts, adding the ability to report on calls and additional structural changes as required