فاطمة الشحي

• Processed online payments using SAP, ensuring timely and accurate financial records.
• Administered customer transactions (renewals, registrations, deregistrations), streamlining processes via the GUI system or Sales Force.
• Prepared and posted trial balances, ensuring proper alignment of accounts.
• Maintained and reconciled ledger accounts, ensuring accuracy in financial reports and identifying discrepancies
• Generated daily, monthly, and annual receivables and collection reports for management, ensuring accurate tracking of incoming payments.
• Led UAT for Salesforce and SAP integration, ensuring seamless functionality and enhancing customer experience.
• Monitored eWallet transactions, investigated discrepancies, and collaborated with departments to resolve issues.
• Reconciled cheque deposits by cross-verifying bank records with system data, ensuring financial accuracy and reducing discrepancies.
• Led UAT for the Direct Debit Mandate (DDM) project with FAB Bank, ensuring successful implementation and compliance.
• Prepared monthly MIS reports on customer renewals and registrations, providing insights for strategic planning.
• Issued credit notes and processed refunds (eWallet and credit cards), ensuring high accuracy and customer satisfaction.

• Accurately handled daily cash collections and recorded all transactions, ensuring zero discrepancies at day-end.
• Managed petty cash disbursements and replenishment requests, maintaining a detailed log of expenditures.
• Prepared daily cash reconciliation reports, ensuring alignment between system records and physical cash.
• Processed customer payments and issued receipts promptly, delivering high-quality service and maintaining customer satisfaction.
• Coordinated with other departments to ensure smooth handling of customer transactions, contributing to overall operational efficiency.
• Coordinated with other departments to ensure smooth handling of customer transactions, contributing to overall operational efficiency.
• Conducted regular checks on cash floats to ensure sufficient funds were available for daily operations.

Learn about how to generate and distribute
The electricity .
Learn how to manage for new electricity cable on the town.
Replace the old cable with new effective one .
Check the meter connection wires for different places.
Visit and learn about the maintenance for the stations.

Test different product to ensure they pass the quality standards of the company and local government.
Study product to be able to give sound suggestions on how to improve them, and give credible advice on what electrical faults one may
anticipate.