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fatemeh zakeri, Multitasking: Teller, Head Teller, CSE & Personel Banking Advisor

fatemeh zakeri

Multitasking: Teller, Head Teller, CSE & Personel Banking Advisor·Emirates NBD

United Arab Emirates

Master's degree, International Business

Work experience

Total years of experience: 19 years, 5 months

Multitasking: Teller, Head Teller, CSE & Personel Banking Advisor

March 2008 - Present

Emirates NBD

Abu Dhabi, United Arab Emirates

March 2008 - Present

Company industry:
Banking
Job role:
Customer Service and Call Center

Internship

January 2008 - December 2008

National Bank of Dubai in Retail Department

United Arab Emirates

January 2008 - December 2008

• Internship in National Bank of Dubai in Retail Department 2008

Job role:
Accounting and Auditing

January 2007 - December 2007

Bank Saderat Iran in Accounting & Clearing Department

January 2007 - December 2007

• Worked in Bank Saderat Iran in Accounting & Clearing Department 2007

Job role:
Other

Education

University of Wollongong

July 2014

July 2014

Master's degree, International Business

United Arab Emirates

Abu Dhabi University

January 2012

January 2012

Bachelor's degree, Management

United Arab Emirates

Magna cum laude graduate of Bachelor of Business Administration Abu Dhabi University, Major in Management Abu Dhabi, UAE 2011-2012

Al Khwarizmi International College

January 2008

January 2008

Bachelor's degree, Business Administration

United Arab Emirates

Diploma Degree Al Khwarizmi International College Business Administration

Skills

International Marketing
Expert
International Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Group Presentations
Expert
Group Presentations
Expert
Effective Communication
Expert
Effective Communication
Expert
Teamwork
Expert
Teamwork
Expert
Customer service
Expert
Customer service
Expert
Initiative
Expert
Initiative
Expert
Administration
Expert
Administration
Expert
Sales knowledge
Expert
Sales knowledge
Expert
International Marketing
Expert
International Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Group Presentations
Expert
Group Presentations
Expert

Languages

Hindi

Expert

Urdu

Expert

Arabic

Intermediate

English

Expert

Persian

Expert

Training and Certifications

Training
FinnOne Systems ENBD
Emirates NBD
FACTA
Emirates NBD
Role Based Assessments For Teller
Emirates NBD
Certificate Program for Tellers
Emirates NBD
Managing My Performance
Emirates NBD
Customer Service Charter – Teller
Emirates NBD
Selling & Cross Selling
Emirates NBD
NBD Course 2:CIF & and Customer Account
Emirates NBD
AML-e Learning Module
Emirates NBD
System Security Fundamentals
Emirates NBD
Retail Bank Products - Auto Loans
Emirates NBD
Operational Risk Awareness BM
Emirates NBD

Hobbies and interests

Chess
Socialising with friends
Reading Economic Times