فاتن Khreyss

Main Duties:

• Organize and manage the sales team to achieve the required sales targets.
• Make complex decisions regarding pricing projects by balancing customers’ expectations, suppliers and partners’ costs, and company profit margin restrictions.
• Direct, coordinate, and review activities in sales, services, and accounting.
• Manage and grow existing accounts as well as develop new lucrative ones.
• Mentor, motivate and coach the marketing and sales teams to ensure they address the needs and requirements of the oil sector during different time periods.

• Help in resolving critical issues related to sales, and escalate important matters to upper management with suggested alternative actions.
• Maintain sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Manage oil sector client relationships and ensure it is continuous improving for the best interest of all parties.
• Maintain professional and technical knowledge by attending workshops and seminars; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Determine staffing requirements, and participate in hiring and training new staff.
• Supervise direct reporting staff according to overall company policy.
• Participate in the Company strategic planning and in cascading the objectives to the departments and divisions.
• Monitor staff and departmental performance to ensure continuous improvement.
• Plan and implement procedures and systems to maximize operating efficiency relevant to the Oil Sector

Responsibilities:
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk and issue management to ensure that risks are mitigated and issues are resolved
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful achievement of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency
List of customers served during that period:
KOC - Kuwait Oil Company: IBM FileNet DIMS Project - Phase 2
KNPC - Kuwait National Petroleum Company: IBM Cognos PM&BI Project
KNPC - Kuwait National Petroleum Company: IBM Cognos BSC Project

Responsibilities:
• Analyzing clients' existing systems and business models;
• Mapping and documenting interfaces between legacy and new systems;
• Translating client requirements into highly specific project briefs;
• Identifying options for potential solutions and assessing them for both technical and business suitability;
• Conducting requirements analysis and preparing specific proposals for modified or replacement systems;
• Developing solutions and related products;
• Producing project feasibility and costing reports;
• Presenting proposals to clients;
• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction;
• Ensuring that budgets are adhered to and deadlines are met;
• Drawing up, supervising and documenting testing schedules for complete systems;
• Overseeing implementation of a new system including data migration;
• Planning and working flexibly to deadlines;
• Supporting users on change control and system updates;
• Providing training and user manuals to users of a new system;
• Keeping up to date with technical and industry developments.

List of customers served during that period:
MOI - Ministry Of Interior
KFUND - Kuwait Fund
MOJ - Ministry Of Justice
MOCI - Ministry Of Commerce and Industry
MOInfo - Ministry Of Information
MOFA - Ministry Of Foreign Affairs
PAMA - Public Authority for Minor Affairs
Ministry Of Awqaf
KNA - Kuwait National Assembly
KIA - Kuwait Investment Authority

Responsibilities:
• Develop web applications for an eCommerce project
• Perform unit testing and integration testing for an ecommerce solution
• Attended training on Oracle web development