Director - Business Development & Partnerships
King Khalid Foundation
مجموع سنوات الخبرة :13 years, 4 أشهر
Strategic Duties:
• Participate in developing and formulating strategic objectives of the Foundation.
• Prepare plans and policies for Business Development and Partnership aligned with Foundations vision, mission and goals.
• Identify new opportunities, new partnerships, new ways to reach existing target audience, or new offerings to better meet needs of existing target audience, exploit those opportunities to bring additional revenue.
• Submit recommendations to direct supervisor of techniques to improve Business Development and Partnership workflow within the Foundation.
• Maintain successful relationship with the partners through follow-up and relationship building. Technical and Executive Duties:
• Generate new leads with the aim of creating and improving return on investment by creating modern techniques and profitable new ideas.
• Work with marketing to identify new opportunities, develop suitable marketing materials, manage relationships and create growth.
• Develop feasibility studies and timelines for future projects.
• Use media and various market sector reports to identify market trends and, potentially, new opportunities.
• Research new partner organizations and, where possible the individual partners.
• Create long-term relationships to deliver long-term benefits to the Foundation, by creating new opportunities and relationships, nurture the contacts through organizing regular update meetings and calls.
• Prepare and make presentations about the foundations and or more specific presentations (proposals) focusing on particular products or ideas.
• Present and seek opportunities to speak at industry conferences or other relevant business focused events.
• Identify events, such as conferences and exhibitions, at which the Foundation should have a presence and share with relevant program portfolio Directors or leadership.
• Support and advise managers in Business development techniques.
• Undertake all work-related duties requested by direct supervisor.
Responsibilities:
• Lead strategy & business planning as well as business & process excellence; act as a champion and visionary across the business and serve as an expert and thought leader with an understanding of business operations and automation industry evolution and technologies.
• Facilitate or advise strategy development while demonstrating foresight, conceptual capability and market awareness.
• Manage business growth, revenue generation, strategy planning, budgeting, operations, process improvements, cost optimization, vendor management, financial planning, and stakeholder and team management.
• Analyses global industry trends and the competitive landscape and perform quantitative and qualitative analysis on core strategic issues.
• Monitored and ensured that organizations transformational initiatives are well designed and implemented in alignment with strategic direction.
• Engage with business partners and stakeholders to understand business operations and goals and identify opportunities for process improvement through process redesign and automation technologies.
• Identify talent needs to build a Business and Process Excellence team aligned with a broad range of strategic & operational challenges to ensure significant improvements and positive financial outcomes.
Responsibilities:
• Works with individual programs, Finance and Accounting and Development to allocate grants based on grant requirements and budget needs/income gaps.
• Conduct briefings with senior leadership regarding matters of importance to budget control for programs and to explain and influence changes.
• Develop and execute project-focused communication solutions to effectively communicate to stakeholder audiences, including establishing appropriate strategies, defining key messages, writing communications and managing delivery.
• Provide comprehensive weekly/monthly revenue and project profitability variance analysis against monthly spends, budget and forecasts.
• Assess and quantify cost/schedule/technical status and risk, evaluate program trends, and provide project cost completion estimates.
Quality Assurance Manager (Aug 2014 - Dec 2016) Senior Area Coordinator (Apr 2014 - Aug 2014) Project Coordinator (Aug 2013 - Apr 2014)
Responsibilities as CX and Quality Excellence Manager:
• Monitoring the digital transformation efforts, identify gaps and bring recommendations to the Bank executives
• Presenting recommendations on digital agenda to Bank executives
• Guide and inspire the organization about human-centered design methodology.
• Lead the thinking on holistic customer experience design and delivery.
• Research, analyze and organize digital transformation related key trends in the country, region and global level
• Engage with industry bodies for the digital agenda
• Produce regular steering committee updates
• Develop digital investment recommendations
• Support CDO in matters of strategy and communication
• Supervise the creation of User Interfaces, Wireframes and User Experiences
• Supervise the translation of business requirements and backlogs into functional designs, and work with developers to ensure that designs are developed effectively.
• Prioritize, scope and manage UI/UX projects and the corresponding key performance indicators (KPIs) for success
• Promote collaboration with other design enthusiasts within the organization
• Responsible for KSA Subsidiary, Retail Group Policies, Procedures and Product Documentation, Engagement Projects, Organization Structure, SLAs, Update and Create Job Descriptions, Complaints Reporting Unit, Retail and Compliance partner, HR partner, Audit partner, Operational Risk partner.
• Developed the strategic plan and organizational excellence by guiding and following up with other departments to achieve the required KPIs with excellence level within the quality standards.
• Provided inputs on strategic direction on aspects of Strategy, Quality, Processes, Risk Management and Excellence framework to derive optimum value addition to the organization.
• Provided subject matter expertise on operational/process excellence programs with focus on performance management.
Responsibilities as Quality Assurance Manager:
• Provided customers with high-quality delivery and explored potential business opportunities.
• Developed solutions to complex problems; structured problems effectively to develop key insights and sound recommendations that identify & close performance gaps for the company.
• Preparing Service Level Agreements (SLA) across the whole bank to ensure the timely and effectively delivery of various services.
• Made regular visits and checks at branch and ATM, to ensure that the service quality standards are being maintained.
• Analysed the existing workflows; analysed the training needs and requirements of staff.
Responsibilities as Senior Area Coordinator:
• Responsible for reporting and following up on branches (Retail
• Banking Branches) service quality level, reporting and maintaining innovation culture, usual closed issues related to operations.
• Construct back-office forms including card stock management, shift transitions, devices and items lending.
Responsibilities as Project Coordinator:
• Responsible for projects & tasks progress track-keeping reporting.
• Reported & maintained innovation culture, project organizer (MSP Plan setup).
• Created and led the internal campaign (communications, advertising, designing, and closing).
Previous Assignments
Quality Excellence & Customer Experience Manager KSA & BAH
QA - Main Productivity
I. Monitor the expansion plan and align it with the bank P&P...
II. Create and update retail banking policies & procedures aligned with all the stockholders.
III. Conducting customer satisfaction / expectation and mystery shoppers surveys reporting the findings and critical points to related departments
IV. Preparing Service Level Agreements (SLA) across the whole bank to ensure the timely and effectively delivery of various services.
V. Preparing service quality services set of standards for the bank for key tasks through following and researching on the generally accepted international banking quality standards and amending / updating the existing documentation of the bank regarding these.
VI. Making regular checks (i.e. branch and ATM visits), in order to monitor service quality standards are being maintained properly (cleanliness, tidiness, staff appearance, ATM booths etc.)
VII. Analyzing the existing work flows of basic products and services and reporting the findings (mainly the bottlenecks, useless paperwork, time wastes etc.) to Product Development department.
VIII. Analyzing the training needs and requirements of staff regarding the service quality level standards and reporting to the related departments and training department.. etc
IIV. Update and manage the retail banking policies -sub_policy; group policy and link it to the current procedures
VAT awareness...
Co-Founder of meem by GIB
Expert on Start up Business
I. Manage Incentive program
III. Manage Training program with L&D and internally
IV. Collect and filter all suggestions & complaints and convert it to development plan
V. Career development program
VI. Welcome to MEEM program for the new joiners
VII. Internal activities part of staff engagement
VIII. Quality Assurance standards
IX. Quality data review the implementation
X. Inspection systems plan Work jointly with ops & logistics
XI. Follow up and execute corrective actions and oversees process improvement.
XII. Coordinates performance management and quality improvement capacity building for all levels of management and staff. Work hand in hand with Trains Head in designing and follow up training programs.
XIII. Promote and advocate quality achievement and performance Improvement across the Customer Delivery.
XIV. Ensure all service channels are monitored, measured and reported.
XV. Develops, Communicate and coordinate action plans that address quality issues showed in surveys results and KPIs and SQ reports.. ect
Travel Consultant
DBA - International Business Studies (Doctorate),
MBA - Business Administration (Master),
Business administration
Computer Systems and Telecommunications (High Diploma),