Fathimath Jaseela

Managed customer support operations forAT&T service providers.
Created and monitored Trouble Tickets (TT) for issue tracking and escalation.
Coordinated with vendors and internal teams for timely issue resolution.
Maintained operational records and updated internal systems accurately.
Handled customerfollow-ups through email and phone communication.
Utilized TAM, Cisco Jabber, Cisco AnyConnect, Outlook, and Excel.
Supported more than 300 service providers while ensuring service quality.
Received Best Performer recognition for operational excellence.

Taught English and Science for KG to Grade 8 students.
Prepared lesson plans and maintained academic records.
Coordinated with parents and school staff regarding student progress.
Supported classroom administration and student engagement activities.
Applied technology-based teaching methods for interactive learning.