Fathima Zabana

Handled high-volume customer calls and inquiries,
providing clear, professional assistance regarding products
and services. Assisted clients throughout the sales process,
including identifying their needs, offering suitable solutions,
and ensuring a positive customer experience. Maintained
accurate records and updated client information in
company systems. Developed strong multitasking,
communication, and problem-solving skills while
contributing to team performance, meeting targets, and
resolving customer issues effectively in a dynamic, fast
paced environment.

Worked as a sales agent at Fortus Group, a dispatch
services company, where I managed client accounts,
coordinated deliveries, and supported the overall sales
process. Developed strong communication and negotiation
skills by interacting with a diverse customer base,
understanding their needs, and providing tailored solutions.
Collaborated closely with the logistics and operations teams
to ensure accurate and timely order fulfillment, monitored
delivery schedules, and maintained detailed records of
transactions.