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Fathimath Hanna, customer support executive

Fathimath Hanna

customer support executive·LuLu Forex

India

Bachelor's degree, commerce

Work experience

Total years of experience: 1 years, 6 months

customer support executive

December 2024 - Present

LuLu Forex

Kerala, India

December 2024 - Present

Performed foreign currency exchange transactions with a
ccuracy.Assisted customers with travel currency cards and related services.Ensured compliance with KYC and AML guidelines.Maintained daily cash reconciliation and transaction reports.Delivered high-quality customer service and resolved queries

Company industry:
Financial Services

Education

Mahatma Gandhi University (Kottayam)

April 2023

April 2023

Bachelor's degree, commerce

India

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Ghss chengamanad

January 2019

January 2019

High school or equivalent, Science

India

Skills

CASH FLOW MANAGEMENT
Intermediate
CASH FLOW MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
CASH MANAGEMENT
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
STOCK MANAGEMENT
Intermediate
STOCK MANAGEMENT
Intermediate
Call Center
Beginner
Call Center
Beginner
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administration
Intermediate
Administration
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Management
Intermediate
Management
Intermediate
Sales
Intermediate
Sales
Intermediate
Marketing
Beginner
Marketing
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate

Languages

English
Expert