moderator
aiwagulf
Total years of experience :12 years, 2 Months
Prepare and manage the interviews with celebrities. Responsible for handling Social community Room. Ensure quality of conversation. Preparing a daily topic and coordinate with the supervisor ensure that interactive environments are maintained. create a positive customer and partner experience Answer, Create, Merge, Split, and moderate discussion Manage room traffic Maintain the Moderation Guidelines and ensure they are up to date. Produce reports on relevant moderation statistics, issues and outcomes Regularly feedback insights gained from community moderation into the Community team. Block or ban abusers.
Excellent telephone manner with ability to remain calm and professional during all times of customer contact. Handling the customers complaints, inquires. High customer care experience. Excellent communication and negotiation skills. Energetic and able to work under pressure with positive attitude. Good listening and critical reasoning skills. Confident manner. Flexibility when required. Highly self-motivated and self-driven agent. Team oriented and able to operate with an ideal team spirit. Handle multiple scopes of tasks of user acceptance tests, internal & external service level agreements. Have an eye on details. Good analytical skills. Training Exp.