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Fatima EL KANDOUSSSI, Senior Customer Service Representative

Fatima EL KANDOUSSSI

Senior Customer Service Representative·HCLTech

Morocco

Bachelor's degree, Systems Engineering

Work experience

Total years of experience: 2 years, 10 months

Senior Customer Service Representative

November 2024 - Present

HCLTech

Rabat, Morocco

November 2024 - Present

Managing Xerox supplies orders and roviding expert technical support across
the MENA region, resolving customer queries by calls, email, and chat.
Ensuring adherence to service level agreements (SLAs) and quality standards.
Company industry:
IT Services
Job role:
Information Technology

Technician Internship

May 2024 - April 2025

Yazaki Morocco

Kenitra, Morocco

May 2024 - April 2025

progress
and results achieved.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Technician Internship

April 2024 - May 2024

Yazaki

Kenitra, Morocco

April 2024 - May 2024

in the Technical and Process
Department.
Realization of machine standards and machine capabilities.
Write and update Kaizen documents, including action plans, progress reports
and results achieved.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Technician internship

March 2024 - April 2024

Fujikura Automotive Morocco

Kenitra, Morocco

March 2024 - April 2024

in the Quality Department.
Inspection of the first parts in the cutting and preparation area.
Participate in training in good quality practice and monitor performance
indicators.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Observation internship and operator in

January 2024 - March 2024

GERGONNE MAROC

Kenitra, Morocco

January 2024 - March 2024

Organize and create an Excel file for the stock management of spare parts. maintenance process sheets.
Company industry:
Interior design
Job role:
Manufacturing

Service Technician Assistant Internship Maintenance.

October 2023 - December 2023

Dicastal Morocco Africa

Kenitra, Morocco

October 2023 - December 2023

work on a rim detection project with the use of Arduino Uno technology.
Preventive maintenance, planning and execution.
Inventory management, spare parts.
Company industry:
Manufacturing
Job role:
Engineering

Service Technician Assistant Internship Maintenance.

October 2023 - December 2023

Dicastal

Kenitra, Morocco

October 2023 - December 2023

work on a rim detection project with the use of Arduino Uno technology.
Preventive maintenance, planning and execution.
Inventory management, spare parts.
Company industry:
Automotive Manufacture

Observation internship and operator in the

March 2023 - March 2023

GERGONNE MAROC

Kenitra, Morocco

March 2023 - March 2023

Maintenance
Organize and create an Excel file for the stock management of spare parts.
Create maintenance process sheets.
Company industry:
Interior design

Education

ENSA KENITRA

October 2025

October 2025

Bachelor's degree, Systems Engineering

Morocco

Al Wahda High School Taza

June 2022

June 2022

High school or equivalent, Engineering And Physical Sciences

Morocco

Skills

AUTOCAD
Intermediate
AUTOCAD
Intermediate
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
LEAN MANUFACTURING
Intermediate
LEAN MANUFACTURING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SAP ERP
Intermediate
SAP ERP
Intermediate
SOLID WASTE MANAGEMENT
Intermediate
SOLID WASTE MANAGEMENT
Intermediate

Languages

English

Expert

French

Expert

Arabic

Expert

Spanish

Beginner

Hobbies and interests

Reading - Socializing - Volunteering - Writing - Technology