Fatima Hawai, Training Center Manager

Fatima Hawai

Training Center Manager

Kotak Education Foundation

Location
India - Mumbai
Education
Master's degree, Counselling
Experience
6 years, 5 Months

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Work Experience

Total years of experience :6 years, 5 Months

Training Center Manager at Kotak Education Foundation
  • India - Mumbai
  • My current job since May 2022

Education curriculum was implemented consistently in all classrooms.
Offered training, support, and oversight to course instructors, staff, and interns.
Created and conducted adult development training programs and counseling sessions.
Expanded community outreach through participation in local events, seminars, and educational talks.
Developed and implemented strategies to improve customer service and satisfaction.
Oversaw budgeting and account management.
Managed the daily operations of the center.

career trainer at Magic bus India Foundation
  • India - Mumbai
  • July 2019 to May 2022

Conducted Curriculum Research and Development and Content creation.
Facilitated opportunities for students' personal and academic growth.
Developed and monitored Individual Education Plans for every student.
Designed daily lesson plans and assisted students in their completion.
Provided skills training and guidance for youths in the livelihood center, aiding in job placements and further education.
Conducted thorough one-on-one need assessments with youths to determine their strengths and areas for improvement

career counselor at Institute of Management & Studies
  • India - Mumbai
  • December 2018 to June 2019

Offered a comprehensive approach to addressing life, education, and employment challenges through personalized counseling.
Proposed alternative career options based on clients' unfulfilled requirements.
Helped clients discover suitable training courses and workshops to enhance their education.
Integrated stress management sessions to encourage a positive mindset towards achieving successful results.

counselor at EN1 Neuro service
  • India - Mumbai
  • October 2017 to September 2018

Conducted a successful family counseling session that improved communication and understanding within the family, increasing awareness of mental disorders by 25%.
Organized group sessions centered on self-help dialogues and techniques for managing stress and anger.
Developed records and case studies for counseling sessions and treatment strategies.
Employed play therapy for young children.
Formed and maintained valuable relationships with clients and their families, resulting in a 40% increase in client retention and referrals.

Education

Master's degree, Counselling
  • at University Of Mumbai
  • April 2018
Bachelor's degree, Human Development And Social Sciences
  • at University Of Mumbai
  • April 2016

Specialties & Skills

Operation
Curriculum Design
Soft Skills
Play Therapy
Counselling
Communication
Leadership
Time management
Teamwork
Critical thinking
Interpersonal skills
Technical writing

Languages

English
Expert
Urdu
Native Speaker
Hindi
Expert
Marathi
Expert

Training and Certifications

Certified as a Psycho-Oncology Volunteer by the Cancer Aid Association in 2017. (Certificate)
Date Attended:
November 2017

Hobbies

  • Fitness
  • Journaling
  • Art & Craft
    Conducted my own summer classes with the mixed age group children