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Fatima Malieha Sangkula, Passenger Service Agent

Fatima Malieha Sangkula

Passenger Service Agent·Starboard Manpower Services Inc

United Arab Emirates

Bachelor's degree, Mass Communications

Work experience

Total years of experience: 7 years, 3 months

Passenger Service Agent

June 2023 - December 2023

Starboard Manpower Services Inc

Cebu City, Philippines

June 2023 - December 2023

Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Passenger Service Agent

October 2020 - March 2023

IGL Genserve Inc

Zamboanga, Philippines

October 2020 - March 2023

Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Agent

December 2016 - April 2019

Topserve Manpower Inc.

Zamboanga, Philippines

December 2016 - April 2019

Company industry:
Airlines
Job role:
Customer Service and Call Center

Restaurant Supervisor

November 2012 - July 2014

Jehada’s Restaurant and Catering ServicesKm-5 Pasonanca, Zamboanga City

Philippines

November 2012 - July 2014

Reports to senior managers.
Work closely with other team members to ensure excellent service is provided to all customers.
Deal with comments, questions or complaints from their employees or customers while consistently monitoring customer service.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Answer phone calls and welcomes guests with a warm smile.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Western Mindanao State University

March 2012

March 2012

Bachelor's degree, Mass Communications

Philippines

Skills

Interpersonal Skills
Expert
Interpersonal Skills
Expert
problem solving skills
Expert
problem solving skills
Expert
Front Office
Expert
Front Office
Expert
Customer Handling
Expert
Customer Handling
Expert
Customer Service
Expert
Customer Service
Expert
TEAMWORK
Expert
TEAMWORK
Expert
EMAIL
Expert
EMAIL
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LISTENING
Expert
LISTENING
Expert
INTERPERSONAL SKILLS
Expert
INTERPERSONAL SKILLS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
problem solving skills
Expert
problem solving skills
Expert
Front Office
Expert
Front Office
Expert
Customer Handling
Expert
Customer Handling
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Tagalog

Expert

Training and Certifications

Training
OJT (Practicum)
Daily Zamboanga Times
Jun 2011