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fatima mkanna, TEAM LEAD MANAGER

fatima mkanna

TEAM LEAD MANAGER·ISTORIA COACH

Lebanon

Diploma, CELTA

Work experience

Total years of experience: 15 years, 5 months

TEAM LEAD MANAGER

January 2023 - Present

ISTORIA COACH

Riyadh, Saudi Arabia •Hybrid

January 2023 - Present

I built a result-based tutoring program that bridges
the gap between input (iStoria App) and output
(iStoria Coach). I led the full cycle of recruitment of
educational and operational staff. I utilized cutting
edge AI tools in training and development.
Company industry:
Training & Education Center
Job role:
Training and Development

Customer Care Manager

January 2023 - Present

ISTORIA

Riyadh, Saudi Arabia •Hybrid

January 2023 - Present

Ensure the functionality and usability of learning
modes and guide users through the process of self
learning to maintain the effectiveness of their
practice.
Company industry:
Training & Education Center

IELTS TRAINER|ENGLISH

January 2022 - January 2023

PARTNER

Shanghai, China •Remote

January 2022 - January 2023

Showcase strategies to improve the skills of
students applying to the IELTS speaking exam
Company industry:
Construction & Building

Esl Instructor

January 2021 - January 2022

Englease

Dubai, United Arab Emirates •Remote

January 2021 - January 2022

Trained students on IELTS four skills and taught
English to learners from different cultures and
backgrounds.
Company industry:
Training & Education Center

ENGLISH TEACHER

January 2011 - January 2021

AMAL INSTITUTIONS

Beirut, Lebanon

January 2011 - January 2021

Taught English to middle and high school students.
Company industry:
Primary, Prep, & Secondary School

Education

University Of Cambridge

March 2023

March 2023

Diploma, CELTA

Lebanon

Lebanese University

January 2010

January 2010

Bachelor's degree, English Studies

Lebanon

Skills

Teaching
Expert
Teaching
Expert
Teaching Adults
Expert
Teaching Adults
Expert
Content Writing
Expert
Content Writing
Expert
Instructional Design
Expert
Instructional Design
Expert
Technology
Expert
Technology
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
CONTINUING CARE
Intermediate
CONTINUING CARE
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TEACHING ENGLISH AS A SECOND LANGUAGE
Intermediate
TEACHING ENGLISH AS A SECOND LANGUAGE
Intermediate
Teaching Adults
Expert
Teaching Adults
Expert
Administration
Expert
Administration
Expert
Teaching English
Expert
Teaching English
Expert
English
Expert
English
Expert
ESL
Expert
ESL
Expert
Training
Beginner
Training
Beginner

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
IELTS
Mar 2022
Show credentials
Training
TESOL
World TESOL Organization
Dec 2022
Show credentials
Listening IELTS
International House of London
Jan 2023
Show credentials
Reading IELTS
International House of London
Aug 2022
Show credentials