Customer Service/ Quality Assurance Officier
MTN Nigeria
Total years of experience :4 years, 11 Months
Responsible for direct communication with clients and the incumbent will be involved in responses/ communication with regards to complaints and queries. Preparing & analyzing weekly/monthly operational reports on the Contact Centre’s performance & activities.
Analysis, monitoring and reviewing of Performance.
Reviewed the client document, Sale of the forms, Reported to the Regional Administrative Director, Oversee office projects and operations. Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
Effectively manage and coordinate all Quality Management activities and staff to deliver the scope of work in line with all project expectations. Monitor and control project quality performance against quality and safety requirements using appropriate control tools. Implement methods for tracking customer satisfaction and the overall quality of the organization by establishing quality objectives and plans for the critical processes
The module for my course are Project Management, Strategic Project Management, Project Procurement & Contract Management, Project Economics & Evaluation, Business Research Methods, Strategic Business Models, Strategic Change, Leadership
Bachelor of Science in Metallurgical & Materials Engineering (Honors) University of Lagos, Lagos, Nigeria 2007
I did 6 months Internship at the Aluminium Rolling Mills, Ogun State, Nigeria, as a Quality Assurance Intern. I analysis data using the optic spectrometer machine to analysis the component of the sample product. Monitor and review of Quality control data ● Evaluate data objectively and perform independent assessments without influence ● Determining, negotiating and agreeing in-house quality procedures, standards and product specifications ● Assess customer requirements and ensure delivery ● Ensure that aluminium manufacturing processes comply with standards at both national and international level ● writing technical reports ● Record, analyze and distribute statistical information