Fatima Oueldtalba

Front Office Department - Guest Relation Senior
Four Seasons hotel Doha.
Tele- Communications Department
Four Seasons hotel Doha
Spa & Wellness Center Senior Receptionist - Retails Organizer
Four Seasons Hotel Doha
Career Objective
1. The ability to display, at all times, a friendly, courteous and professional manner in all
dealings with guests, patrons and other employees.
2.The ability to welcome and register hotel guests with an emphasis on
fulfilling requests, following special handling instructions and adhering to established credit
policies and procedures.
3. The ability to cover the reception and handles routine guest problems or complaints.
4. The ability to performed show round of the hotel
5. The ability to process outgoing mail.
6. The ability to provide All the information about the hotel and promotions to the guest.
7. The ability to keep all support departments informed of necessary information or requests.
8. The ability to utilize the telephones according to Four Seasons standards
9. The ability to provide assistance to guests and members about the retail merchandise such
as :
- Provide guest with unique High-Quality retail, Maintain retail displays in visually appealing,
be knowledgeable about the products offered and promote them in genuine manner, inform
about current promotions and new arrivals, introduce yourself and offer assistance ask
questions to understand guest needs and preferences and make a personal recommendation
based on their needs, Adapt procedures to guest’s time and mood and situation, Show selfcontrol
in all situations and be engaged & Energetic and speak with confident .
10. The ability to check guests out of the hotel in accordance with procedures; make change,
cash cheques, exchange foreign currency, and post charges to guest accounts.
11. The ability to reconcile all transactions at the close of the shift and to cash out.
12. The ability to recite hours of operation of all hotel facilities and special service codes.
13. The ability to understand the tasks performed by a telephone operator, a reservation
agent, a concierge and a housekeeper.
14. The ability to handle hotel emergency procedures and situations with maturity and
professionalism.
15. The ability to perform tasks and projects as delegated by the Assistant Manager,
Reception Manager or Front of House Manager.
16. The ability to provide accurate information to guests in a courteous manner; fill all
reasonable guests’ requests or requirements; anticipates guests needs.
17. The ability to take messages for in-house or arriving guests in accordance with
procedures, with an emphasis on accuracy and proper follow-up.
18. The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
19. The ability to know what activities are available in the city, ie. theater, the arts, special
exhibits, concerts, shows, sports, leisure activities, etc. and to establish close contacts with
people in these areas to provide information, ticketing, reservations, etc. for guests.
20. The ability to recite all hotel services, hours of operation, key personnel, hotel policies,
etc.
21. The ability to keep management well-informed of any guests problems or complaints, and
action taken.
22. The ability to display a high level of integrity and professionalism at all times in dealing
with guests, employees and outside contacts.
23. The ability to respond properly in any hotel emergency or safety situation.
24. The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to use the hotel computer system and phone system.
Skill Skill Level
Microsoft (Word-Excel-Power point, Lotus Notes E-mail system).
Opera PMS (Version 5.0)
Spa Soft for windows (Version 2009, 2011).
Languages
Language Skill Level
Arabic
French & English
Mother Tongue
Expert
Expert.
Expert
Expert